On Sat, 10 May 2014 16:27:00 +0200, Bas Wijnen <[email protected]> wrote: >This is the part you should _NEVER_ do. It is YOUR responsibitiliy, as a >maintainer (you are the maintainer, right?), to make sure that a bug that is >reported in the wrong place gets sent to the right place. It is GOOD that a >user reports it (it is a real bug), and it isn't a problem if technically it >isn't in your package; you just fix that. > >These sort of responses are giving you a bad name. If you'd leave that >statement out, the mail would be helpful. With it, the user will feel that you >tell them to "go away" (which was complained about in this very thread).
+1 Don't discourage people from reporting bugs, even if they do so at the wrong place. >Instead of complaining that the user reported the bug to the wrong package, >please thank them for reporting it. They're spending their time to make Debian >better. They are not trying to defame you. +1 And, even they are not trying to defame you if they open the bug with inflated severity and a noticable heat put in their words. They have probably just recovered from a critical system breakage caused by your package getting installed. Greetings Marc -- -------------------------------------- !! No courtesy copies, please !! ----- Marc Haber | " Questions are the | Mailadresse im Header Mannheim, Germany | Beginning of Wisdom " | http://www.zugschlus.de/ Nordisch by Nature | Lt. Worf, TNG "Rightful Heir" | Fon: *49 621 72739834 -- To UNSUBSCRIBE, email to [email protected] with a subject of "unsubscribe". Trouble? Contact [email protected] Archive: https://lists.debian.org/[email protected]
