Good evening, On Mon, Oct 02, 2006 at 08:37:55PM +0200, Frans Pop wrote: > Try filing better bug reports instead.
Since this is an ongoing problem, how about the following: [EMAIL PROTECTED] Please consider: 1) Endusers and bugreports often do not mix well. 2) Developers and 'Stupid Bugreports' often do not mix well. Putting a third entity between those two groups could be the sollution to this. What could be possible if Debian had an official Helpdesk Department? * End-Users could ask *any* question and actually get a nice answer. * End-Users can report bugs, but these are first checked by helpdeskers, before they are commited. * Bugreports would end up more specific and detailed * Developers would only have to communicate with Knowledgeable Helpdesk Users. * Developers: more time to develop. None wasted on useless bugreports. * Knowledgeable Users can easily become part of the official project as Helpdesker. No (or limited) packaging skills required! * If this is done right and proper, this may actually attract new users, without new problems. * Solving a problem as old as free software development. What might a good helpdesk need? * Good software (Request Tracker anyone?) * Skilled Debian Users * Management * An official place in the Debian Hierarchy? Tis just an idea, and it may have it's do's and don't's, so please: what are the general thoughts on this? /me ducks -- Maarten Verwijs <[EMAIL PROTECTED]> -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
