Your message dated Sat, 07 May 2011 21:28:54 +0000
with message-id <e1qip3w-0001vu...@franck.debian.org>
and subject line Bug#625605: fixed in otrs2 2.4.9+dfsg1-3+squeeze1
has caused the Debian Bug report #625605,
regarding Preinst script in otrs2 package fails during dist-upgrade from lenny 
to squeeze.
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
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immediately.)


-- 
625605: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=625605
Debian Bug Tracking System
Contact ow...@bugs.debian.org with problems
--- Begin Message ---
Package: otrs2
Version: 2.4.9+dfsg1-3
Severity: normal


Upgrading the otrs2 package fron version 2.2.7-2lenny3 to version 2.4.9+dfsg1-3 
failed
during a dist-upgrade from lenny to squeeze.

The failing code is in the preinst script:

----------------- start quote from the preinst script ------------------

  if [ ! -h "/var/lib/otrs/httpd/htdocs/yui/2.7.0/build" ]; then
          # Remove old yui build dir, so that dpkg replaces it with the
          # new symlink.
          rm -r /var/lib/otrs/httpd/htdocs/yui/2.7.0/build
  fi

----------------- end quote from the preinst script --------------------

On the system --before the upgrade-- is no file/link/dir/whatever called
"/var/lib/otrs/httpd/htdocs/yui/2.7.0/build".
The code quoted above runs during an upgrade and fails because it cann't
remove the non-existing "/var/lib/otrs/httpd/htdocs/yui/2.7.0/build".

Workaround: run "mkdir -p /var/lib/otrs/httpd/htdocs/yui/2.7.0/build"
before the upgrade.


-- System Information (after completion of the dist-upgrade):
Debian Release: 6.0.1
  APT prefers stable
  APT policy: (500, 'stable')
Architecture: i386 (i686)

Kernel: Linux 2.6.32-5-686 (SMP w/1 CPU core)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages otrs2 depends on:
ii  adduser                3.112+nmu2        add and remove users and groups
ii  apache2-mpm-worker [ht 2.2.16-6+squeeze1 Apache HTTP Server - high speed th
ii  dbconfig-common        1.8.46+squeeze.0  common framework for packaging dat
ii  debconf [debconf-2.0]  1.5.36.1          Debian configuration management sy
ii  libapache2-reload-perl 0.10-2            Reload Perl modules when changed o
ii  libauthen-sasl-perl    2.1500-1          Authen::SASL - SASL Authentication
ii  libcrypt-passwdmd5-per 1.3-9             interoperable MD5-based crypt() fo
ii  libdate-pcalc-perl     6.1-1             Perl module for Gregorian calendar
ii  libdbd-mysql-perl      4.016-1           Perl5 database interface to the My
ii  libdbi-perl            1.612-1           Perl Database Interface (DBI)
ii  libemail-valid-perl    0.184-1           Perl module for checking the valid
ii  libgd-graph-perl       1.44-3            Graph Plotting Module for Perl 5
ii  libgd-text-perl        0.86-5            Text utilities for use with GD
ii  libio-stringy-perl     2.110-4           Perl modules for IO from scalars a
ii  libjs-prototype        1.6.1-1           JavaScript Framework for dynamic w
ii  libjs-yui              2.8.2r1~squeeze-1 Yahoo User Interface Library
ii  libmail-pop3client-per 2.17-1            POP3 client module for perl
ii  libmailtools-perl      2.06-1            Manipulate email in perl programs
ii  libmime-tools-perl     5.428-1           Perl5 modules for MIME-compliant m
ii  libnet-imap-simple-per 1.1900-1          Perl module to manage an IMAP acco
ii  libnet-imap-simple-ssl 1.3-3             Subclass of Net::IMAP::Simple with
ii  libnet-smtp-ssl-perl   1.01-2            SSL support for Net::SMTP
ii  libpdf-api2-perl       0.73-1            module for creating or modifying P
ii  libsoap-lite-perl      0.712-2           Perl implementation of a SOAP clie
ii  libtext-csv-perl       1.18-1            comma-separated values manipulator
ii  libtext-diff-perl      1.37-1            Perl module to find differences in
ii  libxml-feedpp-perl     0.41-1            module to parse/write/merge/edit R
ii  libxml-parser-perl     2.36-1.1+b1       Perl module for parsing XML files
ii  perl                   5.10.1-17         Larry Wall's Practical Extraction 
ii  ucf                    3.0025+nmu1       Update Configuration File: preserv

Versions of packages otrs2 recommends:
ii  ispell                        3.1.20.0-7 International Ispell (an interacti
pn  mysql-server | postgresql     <none>     (no description available)
ii  procmail                      3.22-19    Versatile e-mail processor

Versions of packages otrs2 suggests:
ii  libnet-ldap-perl              1:0.4001-2 client interface to LDAP servers
pn  otrs2-doc-en | otrs2-doc-de   <none>     (no description available)



--- End Message ---
--- Begin Message ---
Source: otrs2
Source-Version: 2.4.9+dfsg1-3+squeeze1

We believe that the bug you reported is fixed in the latest version of
otrs2, which is due to be installed in the Debian FTP archive:

otrs2_2.4.9+dfsg1-3+squeeze1.debian.tar.gz
  to main/o/otrs2/otrs2_2.4.9+dfsg1-3+squeeze1.debian.tar.gz
otrs2_2.4.9+dfsg1-3+squeeze1.dsc
  to main/o/otrs2/otrs2_2.4.9+dfsg1-3+squeeze1.dsc
otrs2_2.4.9+dfsg1-3+squeeze1_all.deb
  to main/o/otrs2/otrs2_2.4.9+dfsg1-3+squeeze1_all.deb



A summary of the changes between this version and the previous one is
attached.

Thank you for reporting the bug, which will now be closed.  If you
have further comments please address them to 625...@bugs.debian.org,
and the maintainer will reopen the bug report if appropriate.

Debian distribution maintenance software
pp.
Patrick Matthäi <pmatth...@debian.org> (supplier of updated otrs2 package)

(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing ftpmas...@debian.org)


-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Format: 1.8
Date: Thu, 05 May 2011 19:05:08 +0200
Source: otrs2
Binary: otrs2
Architecture: source all
Version: 2.4.9+dfsg1-3+squeeze1
Distribution: stable-security
Urgency: high
Maintainer: Patrick Matthäi <pmatth...@debian.org>
Changed-By: Patrick Matthäi <pmatth...@debian.org>
Description: 
 otrs2      - Open Ticket Request System
Closes: 625605
Changes: 
 otrs2 (2.4.9+dfsg1-3+squeeze1) stable-security; urgency=high
 .
   [ Thomas Mueller ]
   * Add security patch:
     - 16-security-osa-2011-01.diff
       * Title: Several XSS attacks possible
       * CVE: CVE-2011-1518
       * Upstream information: http://otrs.org/advisory/OSA-2011-01-en/
 .
   [ Patrick Matthäi ]
   * Fix bug with upgrades from Lenny to Squeeze, because of an missing sanity
     check in preinst.
     Closes: #625605
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otrs2_2.4.9+dfsg1-3+squeeze1.debian.tar.gz
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otrs2_2.4.9+dfsg1-3+squeeze1_all.deb

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--- End Message ---

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