Your message dated Wed, 08 Sep 2010 18:25:42 +0200
with message-id <4c87b906.6010...@debian.org>
and subject line Re: Bug#596020: Acknowledgement (otrs2: Missing ZZZAAuto.pm
and ZZZAuto.pm on install)
has caused the Debian Bug report #596020,
regarding otrs2: Missing ZZZAAuto.pm and ZZZAuto.pm on install
to be marked as done.
This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.
(NB: If you are a system administrator and have no idea what this
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--
596020: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=596020
Debian Bug Tracking System
Contact ow...@bugs.debian.org with problems
--- Begin Message ---
Package: otrs2
Version: 2.4.7+dfsg1-1
Severity: grave
Justification: renders package unusable
The package fails to install fully, doesn't seem to produce ZZZAAuto.pm and
ZZZAuto.pm files.
a...@kvm03:/etc$ sudo aptitude install otrs2
The following NEW packages will be installed:
otrs2
0 packages upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 0B/3,665kB of archives. After unpacking 20.7MB will be used.
Preconfiguring packages ...
Selecting previously deselected package otrs2.
(Reading database ... 38504 files and directories currently installed.)
Unpacking otrs2 (from .../otrs2_2.4.7+dfsg1-1_all.deb) ...
Warning: The home dir /usr/share/otrs you specified can't be accessed: No such
file or directory
Adding system user `otrs' (UID 105) ...
Adding new user `otrs' (UID 105) with group `www-data' ...
Not creating home directory `/usr/share/otrs'.
Setting up otrs2 (2.4.7+dfsg1-1) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Creating config file /etc/dbconfig-common/otrs2.conf with new version
Creating config file /etc/otrs/database.pm with new version
Creating config file /etc/otrs/Kernel/Config.pm with new version
Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version
Creating config file /etc/otrs/maintenance.html with new version
Creating config file /etc/otrs/cron with new version
Creating config file /etc/otrs/fetchmailrc with new version
Creating config file /etc/apache2/conf.d/otrs2 with new version
Module perl already enabled
Module rewrite already enabled
Reloading web server config: apache2.
dpkg: error processing otrs2 (--configure):
subprocess installed post-installation script returned error exit status 255
configured to not write apport reports
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)
A package failed to install. Trying to recover:
Setting up otrs2 (2.4.7+dfsg1-1) ...
ERROR: No such file or directory:
/usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
ERROR: No such file or directory:
/usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
ERROR: No such file or directory:
/usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Replacing config file /etc/otrs/database.pm with new version
Module perl already enabled
Module rewrite already enabled
Reloading web server config: apache2.
dpkg: error processing otrs2 (--configure):
subprocess installed post-installation script returned error exit status 255
Errors were encountered while processing:
otrs2
-- System Information:
Debian Release: squeeze/sid
APT prefers testing
APT policy: (500, 'testing')
Architecture: amd64 (x86_64)
Kernel: Linux 2.6.32-5-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages otrs2 depends on:
ii adduser 3.112 add and remove users and groups
ii apache2-mpm-worker [httpd-cg 2.2.16-1 Apache HTTP Server - high speed th
ii dbconfig-common 1.8.46 common framework for packaging dat
ii debconf [debconf-2.0] 1.5.35 Debian configuration management sy
ii libapache2-reload-perl 0.10-2 Reload Perl modules when changed o
ii libauthen-sasl-perl 2.1500-1 Authen::SASL - SASL Authentication
ii libcrypt-passwdmd5-perl 1.3-9 interoperable MD5-based crypt() fo
ii libdate-pcalc-perl 6.1-1 Perl module for Gregorian calendar
ii libdbd-mysql-perl 4.016-1 Perl5 database interface to the My
ii libdbi-perl 1.612-1 Perl Database Interface (DBI)
ii libemail-valid-perl 0.184-1 Perl module for checking the valid
ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-5 Text utilities for use with GD
ii libio-stringy-perl 2.110-4 Perl modules for IO from scalars a
ii libjs-prototype 1.6.1-1 JavaScript Framework for dynamic w
ii libjs-yui 2.8.1-1 Yahoo User Interface Library
ii libmail-pop3client-perl 2.17-1 POP3 client module for perl
ii libmailtools-perl 2.06-1 Manipulate email in perl programs
ii libmime-tools-perl 5.428-1 Perl5 modules for MIME-compliant m
ii libnet-imap-simple-perl 1.1900-1 Perl module to manage an IMAP acco
ii libnet-imap-simple-ssl-perl 1.3-3 Subclass of Net::IMAP::Simple with
ii libnet-smtp-ssl-perl 1.01-2 SSL support for Net::SMTP
ii libpdf-api2-perl 0.73-1 module for creating or modifying P
ii libsoap-lite-perl 0.712-1 Perl implementation of a SOAP clie
ii libtext-csv-perl 1.18-1 comma-separated values manipulator
ii libtext-diff-perl 1.37-1 Perl module to find differences in
ii libxml-feedpp-perl 0.41-1 module to parse/write/merge/edit R
ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files
ii perl 5.10.1-14 Larry Wall's Practical Extraction
ii ucf 3.0025 Update Configuration File: preserv
Versions of packages otrs2 recommends:
ii aspell 0.60.6-4 GNU Aspell spell-checker
ii mysql-server 5.1.49-1 MySQL database server (metapackage
ii mysql-server-5.1 [mysql-serve 5.1.49-1 MySQL database server binaries and
ii procmail 3.22-19 Versatile e-mail processor
Versions of packages otrs2 suggests:
ii libnet-ldap-perl 1:0.4001-2 client interface to LDAP servers
pn otrs2-doc-en | otrs2-doc-de <none> (no description available)
-- debconf information:
otrs2/install-error: abort
otrs2/remove-error: abort
otrs2/pgsql/method: unix socket
otrs2/pgsql/authmethod-admin: ident
otrs2/db/app-user: otrs
otrs2/resetdbuser: true
otrs2/pgsql/changeconf: false
otrs2/pgsql/authmethod-user: ident
otrs2/internal/skip-preseed: true
otrs2/remote/port:
otrs2/upgrade-backup: true
otrs2/pgsql/admin-user: postgres
otrs2/db/dbname:
otrs2/dbconfig-reinstall: false
otrs2/db/basepath:
* otrs2/dbconfig-install: false
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/upgrade-error: abort
otrs2/remote/newhost:
otrs2/internal/reconfiguring: false
otrs2/purge: false
otrs2/database-type:
otrs2/pgsql/no-empty-passwords:
otrs2/dbconfig-upgrade: true
otrs2/passwords-do-not-match:
otrs2/remote/host:
otrs2/missing-db-package-error: abort
otrs2/mysql/admin-user: root
--- End Message ---
--- Begin Message ---
Am 08.09.2010 14:35, schrieb Ari Epstein:
Okay, this was bogus -- I had previously installed otrs and the otrs
mysql database user was not removed when I uninstalled it. When it went
to create a database with a different password for the same user, that
caused the error. Completely removing the mysql user 'otrs' or changing
to the original password both fix the problem.
Thanks for your update, I am closing it :)
--
/*
Mit freundlichem Gruß / With kind regards,
Patrick Matthäi
GNU/Linux Debian Developer
E-Mail: pmatth...@debian.org
patr...@linux-dev.org
Comment:
Always if we think we are right,
we were maybe wrong.
*/
--- End Message ---
