Package: otrs2
Version: 2.4.7+dfsg1-1
Severity: grave
Justification: renders package unusable
The package fails to install fully, doesn't seem to produce ZZZAAuto.pm and
ZZZAuto.pm files.
a...@kvm03:/etc$ sudo aptitude install otrs2
The following NEW packages will be installed:
otrs2
0 packages upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 0B/3,665kB of archives. After unpacking 20.7MB will be used.
Preconfiguring packages ...
Selecting previously deselected package otrs2.
(Reading database ... 38504 files and directories currently installed.)
Unpacking otrs2 (from .../otrs2_2.4.7+dfsg1-1_all.deb) ...
Warning: The home dir /usr/share/otrs you specified can't be accessed: No such
file or directory
Adding system user `otrs' (UID 105) ...
Adding new user `otrs' (UID 105) with group `www-data' ...
Not creating home directory `/usr/share/otrs'.
Setting up otrs2 (2.4.7+dfsg1-1) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Creating config file /etc/dbconfig-common/otrs2.conf with new version
Creating config file /etc/otrs/database.pm with new version
Creating config file /etc/otrs/Kernel/Config.pm with new version
Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version
Creating config file /etc/otrs/maintenance.html with new version
Creating config file /etc/otrs/cron with new version
Creating config file /etc/otrs/fetchmailrc with new version
Creating config file /etc/apache2/conf.d/otrs2 with new version
Module perl already enabled
Module rewrite already enabled
Reloading web server config: apache2.
dpkg: error processing otrs2 (--configure):
subprocess installed post-installation script returned error exit status 255
configured to not write apport reports
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)
A package failed to install. Trying to recover:
Setting up otrs2 (2.4.7+dfsg1-1) ...
ERROR: No such file or directory:
/usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
ERROR: No such file or directory:
/usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
ERROR: No such file or directory:
/usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
Replacing config file /etc/otrs/database.pm with new version
Module perl already enabled
Module rewrite already enabled
Reloading web server config: apache2.
dpkg: error processing otrs2 (--configure):
subprocess installed post-installation script returned error exit status 255
Errors were encountered while processing:
otrs2
-- System Information:
Debian Release: squeeze/sid
APT prefers testing
APT policy: (500, 'testing')
Architecture: amd64 (x86_64)
Kernel: Linux 2.6.32-5-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages otrs2 depends on:
ii adduser 3.112 add and remove users and groups
ii apache2-mpm-worker [httpd-cg 2.2.16-1 Apache HTTP Server - high speed th
ii dbconfig-common 1.8.46 common framework for packaging dat
ii debconf [debconf-2.0] 1.5.35 Debian configuration management sy
ii libapache2-reload-perl 0.10-2 Reload Perl modules when changed o
ii libauthen-sasl-perl 2.1500-1 Authen::SASL - SASL Authentication
ii libcrypt-passwdmd5-perl 1.3-9 interoperable MD5-based crypt() fo
ii libdate-pcalc-perl 6.1-1 Perl module for Gregorian calendar
ii libdbd-mysql-perl 4.016-1 Perl5 database interface to the My
ii libdbi-perl 1.612-1 Perl Database Interface (DBI)
ii libemail-valid-perl 0.184-1 Perl module for checking the valid
ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-5 Text utilities for use with GD
ii libio-stringy-perl 2.110-4 Perl modules for IO from scalars a
ii libjs-prototype 1.6.1-1 JavaScript Framework for dynamic w
ii libjs-yui 2.8.1-1 Yahoo User Interface Library
ii libmail-pop3client-perl 2.17-1 POP3 client module for perl
ii libmailtools-perl 2.06-1 Manipulate email in perl programs
ii libmime-tools-perl 5.428-1 Perl5 modules for MIME-compliant m
ii libnet-imap-simple-perl 1.1900-1 Perl module to manage an IMAP acco
ii libnet-imap-simple-ssl-perl 1.3-3 Subclass of Net::IMAP::Simple with
ii libnet-smtp-ssl-perl 1.01-2 SSL support for Net::SMTP
ii libpdf-api2-perl 0.73-1 module for creating or modifying P
ii libsoap-lite-perl 0.712-1 Perl implementation of a SOAP clie
ii libtext-csv-perl 1.18-1 comma-separated values manipulator
ii libtext-diff-perl 1.37-1 Perl module to find differences in
ii libxml-feedpp-perl 0.41-1 module to parse/write/merge/edit R
ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files
ii perl 5.10.1-14 Larry Wall's Practical Extraction
ii ucf 3.0025 Update Configuration File: preserv
Versions of packages otrs2 recommends:
ii aspell 0.60.6-4 GNU Aspell spell-checker
ii mysql-server 5.1.49-1 MySQL database server (metapackage
ii mysql-server-5.1 [mysql-serve 5.1.49-1 MySQL database server binaries and
ii procmail 3.22-19 Versatile e-mail processor
Versions of packages otrs2 suggests:
ii libnet-ldap-perl 1:0.4001-2 client interface to LDAP servers
pn otrs2-doc-en | otrs2-doc-de <none> (no description available)
-- debconf information:
otrs2/install-error: abort
otrs2/remove-error: abort
otrs2/pgsql/method: unix socket
otrs2/pgsql/authmethod-admin: ident
otrs2/db/app-user: otrs
otrs2/resetdbuser: true
otrs2/pgsql/changeconf: false
otrs2/pgsql/authmethod-user: ident
otrs2/internal/skip-preseed: true
otrs2/remote/port:
otrs2/upgrade-backup: true
otrs2/pgsql/admin-user: postgres
otrs2/db/dbname:
otrs2/dbconfig-reinstall: false
otrs2/db/basepath:
* otrs2/dbconfig-install: false
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/upgrade-error: abort
otrs2/remote/newhost:
otrs2/internal/reconfiguring: false
otrs2/purge: false
otrs2/database-type:
otrs2/pgsql/no-empty-passwords:
otrs2/dbconfig-upgrade: true
otrs2/passwords-do-not-match:
otrs2/remote/host:
otrs2/missing-db-package-error: abort
otrs2/mysql/admin-user: root
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