reopen 395054 ! thanks
On Tue, 24 Oct 2006 11:18:58 -0700 Thijs Kinkhorst <[EMAIL PROTECTED]> wrote: > As I detailed in my other message, this is due to this message from > you: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=394813;msg=17 > > which in the same message opens and closes the bug. Thanks for the helpful explanation, it makes sense to me... However, this closing seems a bit hasty. Let's review... After reading your explanation, I think what happened went like this: 1) I hit 'reply all' and sent a message to three addresses: I) [EMAIL PROTECTED] II) [EMAIL PROTECTED] III) [EMAIL PROTECTED] (As you pointed out, 'II' was an error on my part, as it closes bugs.) 2) The BTS processed the reopen (III). Without notifying me. 3) The BTS processed the '-done' (II). It emailed me about that. The problem is step #2. If I reopened it, the BTS should tell me that it did so. Then it could warn me that it closed it, after. Instead, on the bug's (#394813) page, right after my 'reopen' of "Mon, 23 Oct 2006 15:24:30 -0400" we read: Information forwarded to debian-bugs-dist@lists.debian.org, Thijs Kinkhorst <[EMAIL PROTECTED]>: Bug#394813; Package iprint. Full text and rfc822 format available. http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=394813;msg=19 Acknowledgement sent to "Thijs Kinkhorst" <[EMAIL PROTECTED]>: Extra info received and forwarded to list. Copy sent to Thijs Kinkhorst <[EMAIL PROTECTED]>. Full text and rfc822 format available. http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=394813;msg=21 Neither of those URLs unambiguously indicates that the bug was reopened. It shows that my 'reopen' message was received, but there's no acknowledgement it was successfully processed. Suggested fix would be one of these: 1) Make the BTS smarter about emails. A 'reopen' and a '-done' in one message could be parsed, and the BTS would consider these contradictory orders, refuse to do either, then email the user an error message explaining how one can't open and close a bug simultaneously. 2) When a bug is reopened, the BTS would the user a clear acknowledgement, -- prior to and separate from any closing message. 3) When the BTS gets a reopen/close message, it processes it, and the user is sent a message that it reopened/closed it (that is two messages in one email instead of two separate emails). HTH... -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
