On Fri, May 29, 2015 at 4:20 AM, Tomas Pospisek wrote: > This doesn't create much enthusiasm here because it is a 1. legalistic > approach, a tendency that I think is poisonous to sanity and 2. a > bureaucratic one.
Perhaps I should explain why I proposed this change; debian-www gets a lot of misplaced emails that should go elsewhere, to debian-user or trademarks@ etc. The time spent responding to these emails could be spent on fixing the website instead. I think we should help people find the correct place for their inquiry up front, to reduce the amount of time wasted by us and to reduce the amount of time before they get their question answered. We should also help people provide the needed information up-front so we don't have to waste time asking for it. This is where the forms that submit bug reports comes in. The bug submission forms are already used for submitting mirrors and CD vendors FYI. https://www.debian.org/mirror/submit https://www.debian.org/CD/vendors/adding-form If there are other non-legalistic/non-bureaucratic solutions to this problem that can have the same effect as the solutions I proposed, I would love to hear them. About the legalistic part, people often complain to Debian that we made their emails public, even though they directly sent those emails to public destinations. People also complain about not knowing their mail was going to be public. I think warnings are needed to inform such people, not to cover our asses. For the language part, we can solve that by putting the burden on translators to direct people to the right places for their language instead of putting the English forum up front. About the bureaucratic part, I'm not sure how to reduce the click chain/reading needed without wasting everyone's time. Perhaps we should survey the websites of other free software distributions and find out how they direct questions to the right places without being overly bureaucratic or legalistic. -- bye, pabs https://wiki.debian.org/PaulWise -- To UNSUBSCRIBE, email to debian-bugs-dist-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org
