I have had the same experience as you, but we represent only 2 data
points in a large market. I think many decision-makers like to pay for
support as a form of "insurance" for when the s**t hits the fan and
system goes terribly wrong. I have worked at a couple of different
places that paid for RHEL, the whole time thinking that "open-source
support", like this mailing list and others is usually more effective
than RHEL support. In fact from my limited support with RHEL, their
answer is usually "won't fix".
Prentice
On 12/8/20 8:08 PM, Tim Cutts wrote:
I don’t know how often we ever actually used Red Hat support for RHEL
itself. Very rarely, I suspect. Even before they hiked the price on
us, I expect we effectively paid them several thousand dollars per
support call.
Some of the other products, like RH OpenStack Platform, yes, but not
for the OS itself.
Tim
On 8 Dec 2020, at 22:25, Prentice Bisbal via Beowulf
<beowulf@beowulf.org <mailto:beowulf@beowulf.org>> wrote:
I think it has mostly to do with user support. The biggest innovation
on moving from Red Hat Linux to Red Hat *Enterprise* Linux was the
addition of user support. Corporations like having someone to call
when something goes wrong. No one wants to hear "read the source"
when the corporate mailserver is down and 5,000 employees are no
longer productive.
Red Hat providing user support was actually a big deal for the Linux
community. In the early days of Linux, many 3rd parties tried to make
Linux acceptable to corporate users by providing Linux support
services, but they never really caught. Probably because they weren't
tied to a particular distro, so they weren't perceived as as "expert"
as when the vendor itself is providing support.
On top of that, Red Hat worked with hardware and software vendors to
get them to support their products on Red Hat. It wasn't long after
RHEL was introduced that you started seeing hardware and software
advertising that it was supported on RHEL.
Combine these two, and you have a recipe for success: People are more
likely to use a version of Linux that comes with user support and
that they know is supported by the hardware/software they use.
To this day, I rarely see hardware/software advertised/documented as
supporting anything other than RHEL. Fortunately, many of those
vendors would treat CentOS and Scientific Linux the same as RHEL for
support reasons. At least that has been my experience.
Prentice
On 12/8/20 4:50 PM, Jörg Saßmannshausen wrote:
Dear all,
what I never understood is: why are people not using Debian?
I done some cluster installation (up to 100 or so nodes) with
Debian, more or
less out of the box, and I did not have any issue with it. I admit,
I might
have missed out something I don't know about, the famous
unkown-unkowns, but
by enlarge the clusters were running rock solid with no unusual problem.
I did not use Lustre or GPFS etc. on it, I only played around a bit
with BeeFS
and some GlusterFS in a small scale.
Just wondering, as people mentioned Ubuntu.
All the best from a dark London
Jörg
Am Dienstag, 8. Dezember 2020, 21:12:02 GMT schrieb Christopher Samuel:
On 12/8/20 1:06 pm, Prentice Bisbal via Beowulf wrote:
I wouldn't be surprised if this causes Scientific Linux to come back
into existence.
It sounds like Greg K is already talking about CentOS-NG (via the ACM
SIGHPC syspro Slack):
https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_posts_gmkurtzer-5Fcentos-2Dproject-2Dshifts-2Dfocus-2Dto-2Dcent&d=DwIGaQ&c=D7ByGjS34AllFgecYw0iC6Zq7qlm8uclZFI0SqQnqBo&r=gSesY1AbeTURZwExR_OGFZlp9YUzrLWyYpGmwAw4Q50&m=1zMuvRcDfPSs1bANcWt31ZL0d4u1U_-l2LyThS2cBqA&s=dlpDfQGFW4_JAdHq9LqE8XQAhSP4ETJdIFc5Dh25uzg&e=
<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_posts_gmkurtzer-5Fcentos-2Dproject-2Dshifts-2Dfocus-2Dto-2Dcent&d=DwIGaQ&c=D7ByGjS34AllFgecYw0iC6Zq7qlm8uclZFI0SqQnqBo&r=gSesY1AbeTURZwExR_OGFZlp9YUzrLWyYpGmwAw4Q50&m=1zMuvRcDfPSs1bANcWt31ZL0d4u1U_-l2LyThS2cBqA&s=dlpDfQGFW4_JAdHq9LqE8XQAhSP4ETJdIFc5Dh25uzg&e=>os-stream-activity-6742165208107761664-Ng4C
All the best,
Chris
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Research Computing
Princeton Plasma Physics Laboratory
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