On 29/09/16 21:03, John Hanks wrote:

> Acknowledging that this is an area where personal preference and
> existing culture play a very big role in what works for any given
> group/environment, I'll attempt an answer noting how this works for us.
> Warning: I'm prone to ranting...

Thanks so much for the background there!

Agree with an awful lot of what you say there, the only proviso I have
from our end is that we have 0 budget for that so we'd need to stick to
the free version so permanence of messages could be an issue.

But, having said that, I found out yesterday that an on-staff scientist
had set up a Slack for our users already.  He's not got any interest in
it yet because it's not been advertised, but I reckon now I know about
it I might chat to him when I'm back from leave about giving it a proper go.

...and yes, whoever thought up ITIL never had to deal with people who
keep saying "can you install this software from git - just whatever is
master at the moment please".. :-)

cheers,
Chris
-- 
 Christopher Samuel        Senior Systems Administrator
 VLSCI - Victorian Life Sciences Computation Initiative
 Email: sam...@unimelb.edu.au Phone: +61 (0)3 903 55545
 http://www.vlsci.org.au/      http://twitter.com/vlsci
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