Hi Rahul, On Tue, Sep 1, 2009 at 6:03 PM, Rahul Nabar<rpna...@gmail.com> wrote: > In the past we've stuck to standard vendor contracts; something like: > "1 year warranty; 2 year extended warranty. Next Business Day on > site."
You could also consider H+4 on-site intervention for critical parts, like switches, master nodes, or whatever piece of hardware your whole cluster operation depends on. > In the past I've heard rumors of other arrangements: e.g. having the > vendor stock some spares on-site, This one is pretty common, I think. And a very good idea generally speaking. You can ask for a quote including a couple hard drives of each type, a few NICs/HBAs and memory DIMMs. You'll probably pay for those spares anyway, but having them handy will be a nice time saver in case of an emergency, rather than having to wait for the delivery of a replacement part. As long as you make sure to resplenish your spares stock as it is being used: you call support to have them ship a replacement, as you would normally do, although you already have the part. Cheers, -- Kilian _______________________________________________ Beowulf mailing list, Beowulf@beowulf.org sponsored by Penguin Computing To change your subscription (digest mode or unsubscribe) visit http://www.beowulf.org/mailman/listinfo/beowulf
