Thanks for your help, my comments inline.
Damon Estep wrote:
Do you have a firewall between * and the internet?
Yes, but all our external phone calls go via the ISDN, VoIP is internal only.
Have you limited the IP address ranges that have access to *
Did you determine if the other call center uses the same telco, may the telco has an issue.
That's one of my hopes (!)
Julian
-----Original Message----- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Asterisk Sent: Thursday, April 14, 2005 1:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Overheard conversation. Comments please ! Importance: High
I've just been informed of a disturbing event at our call center. We
run
20+ agents taking inbound and outbound calls through the queue system, and use chan_spy to monitor ongoing conversations.
My supervisor received a phone call from another call center (nothing
to
do with us, in fact they are 200 miles away) stating that they
overheard
a conversation between ourselves and one of our customers that we were speaking to at the time. He was able to give reference numbers and names, (and financial circumstances) so he obviously did hear this conversation.
We are running CVS head as of 10 days ago, using TE410p on 32channel ISDN primary line.
Has anyone else ever heard of something like this happening ? My boss
is
going apeshit talking about the DPA (data protection act) and wants answers like yesterday. Quite frankly, I have no idea on where to
start
to look for something like this.
Julian. _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
