Many thanks for your help,
I have no idea about the provider. We use BT, which a lot of other people do.
I must confess that my first thoughts were "It must be a BT problem". But a little niggle entered my mind concerning ChanSpy - it was in use at the time. I just can't think of how this could happen internally.
Julian Wiley Siler wrote:
Do you share the same ISDN provider? Assuming all your VoIP is behind a
firewall and your only publicly exposed comms are across your ISDN, how
could the problem be anywhere but upstream of you and obviously an issue
with the ISDN provider. If you do not know where to start then do
process of elimination. Are any of the clients able to bridge calls in
any way? Is this an issue of an agent conferencing in another person
over a back PSTN line or something like that? Just work through them.
My first reaction is that this would have to be outside your control if
your clients all reside in a secure area.
W
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Asterisk Sent: Thursday, April 14, 2005 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Overheard conversation. Comments please ! Importance: High
I've just been informed of a disturbing event at our call center. We run
20+ agents taking inbound and outbound calls through the queue system, and use chan_spy to monitor ongoing conversations.
My supervisor received a phone call from another call center (nothing to
do with us, in fact they are 200 miles away) stating that they overheard
a conversation between ourselves and one of our customers that we were speaking to at the time. He was able to give reference numbers and names, (and financial circumstances) so he obviously did hear this conversation.
We are running CVS head as of 10 days ago, using TE410p on 32channel ISDN primary line.
Has anyone else ever heard of something like this happening ? My boss is
going apeshit talking about the DPA (data protection act) and wants answers like yesterday. Quite frankly, I have no idea on where to start to look for something like this.
Julian. _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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