Good Day list,
I have a friend who is interested in implementing an asterisk
implementation at his offices.
The configuration would consist of the following
Site A ---- Asterisk Box With 12 incoming lines and 15 phones
Extensions 101-115
Site B ---- Asterisk Box With 4 incoming lines and 7 phones
Extensions 201-207
Site C ---- Asterisk Box With 4 incoming lines and 6 phones
Extensions 301-307
There needs to be 3 sales queues set up.
Queue_SiteA
Agent1 is 101 from SiteA
Agent2 is 102 from SiteA
Agent3 is 202 from SiteB
Agent4 is 302 from SiteC
Queue_SiteB
Agent1 is 201 from SiteB
Agent2 is 202 from SiteB
Agent3 is 102 from SiteA
Agent4 is 302 from SiteC
Queue_SiteC
Agent1 is 301 from SiteC
Agent2 is 302 from SiteC
Agent3 is 102 from SiteA
Agent4 is 202 from SiteB
He would like to have this system setup such that anytime a call
comes into Site B or Site C, that it is forwarded to an operator group
at Site A.
When Site A determines that the call needs to go to a sales rep
for site B, they want to be able to forward the call to the
"Queue_SiteB" and operate as such.
First Ring Agent1, then Agent2 (Both of which are local
to SiteB) then Ring Agent3 who is at SiteA, finally Ring Agent4 who is
at SiteC.
Will Asterisk allow me to have agents to log into ACD Queues on
different Boxes? Feasibly agents would be logged into 3 different ACD
Queues 1 which is local to them and
The other two which are located on a separate box.
Finally, does Asterisk have the ability to share dialplans
between the boxes?
Any feedback as to the feasibility of such a creation would be
greatly appreciated.
PS> They need separate Asterisk Boxes at each site incase the
connection between sites goes down, they want to be able to operate
independently.
Ron
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