On Thu, 6 Jan 2005 20:15:09 -0500, Ronald Hartmann <[EMAIL PROTECTED]> wrote: > Good Day list, > > I have a friend who is interested in implementing an asterisk > implementation at his offices. >
I'm assuming you will be doing the implementation or you friend can't post to the list himself? <snip> > The configuration would consist of the following > > Site A ---- Asterisk Box With 12 incoming lines and 15 phones > Extensions 101-115 > Site B ---- Asterisk Box With 4 incoming lines and 7 phones > Extensions 201-207 > Site C ---- Asterisk Box With 4 incoming lines and 6 phones > Extensions 301-307 > He would like to have this system setup such that anytime a call > comes into Site B or Site C, that it is forwarded to an operator group > at Site A. Possible. IAX2 is the magic word. > > When Site A determines that the call needs to go to a sales rep > for site B, they want to be able to forward the call to the > "Queue_SiteB" and operate as such. > First Ring Agent1, then Agent2 (Both of which are local > to SiteB) then Ring Agent3 who is at SiteA, finally Ring Agent4 who is > at SiteC. > Tricky, but doable.Might be better if you queue timeout and go to SiteC > Will Asterisk allow me to have agents to log into ACD Queues on > different Boxes? Feasibly agents would be logged into 3 different ACD > Queues 1 which is local to them and Yes, agents can log on to multiple queues > The other two which are located on a separate box. > > Finally, does Asterisk have the ability to share dialplans > between the boxes? Yes, this is not for the faint at heart though. IAX can do left and right sharing of dialplans. > > Any feedback as to the feasibility of such a creation would be > greatly appreciated. > You have a pretty advanced setup here. The queues will take some creativity. Also, you might be able to enlist the help of DUNDI to create your meshed enviornment. > PS> They need separate Asterisk Boxes at each site incase the > connection between sites goes down, they want to be able to operate > independently. > That's a good plan. > Ron > Final thought.... I don't recommend you tackling this on your own at this stage of your asterisk knowledge. This sounds like a pretty critical production enviornment that needs a properly thought out implementation. You will probably want to look for a seasoned * consultant to help you with this design. Take a look on the wiki for asterisk consultants in your area. -Chuji _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
