On Thu, 2005-01-06 at 15:00 -0500, Noah Miller wrote: > Hi John, Kevin, Tor and Wiley (and everyone else) - > > >> I guess the phone just doesn't register as busy when there is only one > >> call on a line. It has to have two calls on a line appearance to > >> register as busy. Has anyone figured out how to disable this hold > >> feature and just have the second call go to the second line, the third > >> call to the third line, etc? > > > > This is "call waiting"; if you can find a way to disable call waiting > > in > > the Polycom config, it will work the way you desire. I've looked for it > > before (briefly) and couldn't find it, but if you can figure out how to > > do it please let us all know :-) > > > > There are ways using SetGroup and CheckGroup to accomplish this in the > > dialplan, but it's better to let the phone handle it (because if it > > works, you can go back to registering three line appearances to the > > same > > SIP username and it will work properly). > > Well, thank you to Tor for the SetGroup/Checkgroup config. It works > well! (Thanks to John for the contexts/dialplan version, too). > Unfortunately, the phone doesn't audibly ring when the second call is > coming in (just a visual prompt), and you have to press the line > appearance button, and then the Answer softkey to actually pick up the > second call, but I think it is still an improvement over the Call > Waiting (at least logically, for my receptionists).
The problem is that not all calls are sent via the dialplan. eg, calls being sent from the queue. > Kevin, I think you are right that disabling the call waiting on the > phone itself is the best idea. Unfortunately, after hours of pouring > through the config files and trying a million settings, I haven't > gotten anything to work. Yep, AFAICT, there is no option to disable call waiting on these phones. I did try to reduce the volume of the call waiting beeps, but to me it didn't seem to make any difference, the customer was happy (well, satisfied), so I just left it... > I thought > I'd better ask the makers directly, though, so I filled out the online > support form on the Polycom website. If we're lucky maybe we'll get an > answer. Great, that seems like a good idea. I think I might drop a line to my reseller's support and see what they say as well. Regards, Adam -- -- Adam Goryachev Website Managers Ph: +61 2 8304 0000 [EMAIL PROTECTED] Fax: +61 2 9345 4396 www.websitemanagers.com.au _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
