On Sat, 25 Sep 2004 11:41:12 -0300, Marconi Rivello <[EMAIL PROTECTED]> wrote: > It is better than the call being disconnected in the middle of an > important discussion, and it may create the impression that the other > person slammed the phone on you if you were arguing or something like > that...
More importantly, you will not get any customer to sign acceptance for an Asterisk system if they have false hangups. This is one of the things that customers will simply not accept, and rightly so. It is also one of those things that will go around very quickly and have the potential to damage Asterisk's reputation. Sure, you may say that if one want's to be assured there are no false hangups one should go for PRI. However, in this market over here, this is not an option, at least not yet. Then again, customers will simply tell you that they didn't have any false hangups on analog lines with directly connected analog telephone sets. They will say, if those ordinary analog phones don't hangup, then a PBX shouldn't have a problem either. It's the customers who make the rules, not us. > The only problem is incoming calls to IVR, VM, and such. IVR doesn't have to be a problem, because you can program time-outs into your IVR menus. For voicemail, indeed, you'd want some software driven hangup detection, but since when do we subscribe to the "all or nothing" philosophy? Why not enable hangup detection selectively, ie only upon sending a call to voicemail? At least as an option! > It should be allowed to specify if busy detect is enabled only for > zap-originated, zap-terminated, or both kinds of calls. That would be better than all or nothing, but since we are talking about an option here, where is the harm to *also* provide a setting that disables detection outright, then provide selective means to enable it in the dialplan depending on context and/or call flow. You could then enable far-end detection for voicemail, local detection only for person-to-person calls, and for IVR calls as you see fit, depending on whether you have time-outs or not. And those who are in the lucky position not to have any false hangups, they would simply leave the setting on default and everything stays as it is now. rgds benjk -- Sunrise Telephone Systems, 9F Shibuya Daikyo Bldg., 1-13-5 Shibuya, Tokyo, Japan. NB: Spam filters in place. Messages unrelated to the * mailing lists may get trashed. _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
