Andrew, I can supply this functionality to you as a service if you like. I have an 8 T1 platform available and can interface with you databases. This would save you the time and expense of building a system of your own. If your interested, please email me privately at Tvaught at ColeTechnical.com
> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Andrew Braae > Sent: Friday, March 12, 2004 10:41 PM > To: [EMAIL PROTECTED] > Subject: [Asterisk-Users] Asterisk/IVR general inquiry > > > Hi, > > I am looking for some assistance here with what I think is an IVR > requirement...however I could be wrong - I am not just a > newbie when it > comes to this stuff, I am perhaps the newbie of newbies at > telephony stuff. > So I would really appreciate it if anyone could give me a > general steer just > to the right area for the problem described here. Is it even > possible there > is a package that does this kind of thing? An open source > solution would be > much preferred.... > > > Anyway, to describe the need, the scenario is kind of like a > dating service, > but with a more business focus. I can't say any more at this time > unfortunately, but I guess the technology would relate to > many different > kinds of business. Basically we're just looking for an > automated way for > people to leave voice messages that can then be uploaded to a > database. > > It works like this. > > The first person (call them the supplier) uses a web-based > system to try and > make contact with the customer (customer makes it sound like > some kind of > online sex service, but trust me it is not). The customer > considers the > request, and if they want to proceed, they use their web interface to > indicate they are happy to receive a message from the supplier. > > The business system now does two things. > 1) It sends an email to the supplier telling them the number > to call to > leave their message, along with an access code. > 2) It sends the access code to the IVR system, so that its > ready when the > supplier calls (preferably an XML message). > > I use the term "IVR system" but like I said I am an extreme > newbie - I don't > know if this is IVR or something else. > > Anyway, this is where the telephony part starts. When the > supplier follows > the instructions in the email and calls the IVR system, they > hear a short > pre-recorded message telling them to enter their access code. > The IVR system > authenticates the code they enter. They then hear a short > instructions > (pre-recorded, and always the same), and then they can leave > their message. > Its very simple, they just leave the message and hang up, there is no > interactivity. All they need to do is to be able to edit > their message just > like you would on voicemail - listen to it, cancel it, > confirm it once they > get their message right. > > As soon as the supplier has completed this stage, then the > IVR system will > make sure the code can't be used again. > > Then the IVR system sends the data back to the business > system. Again, this > would preferably be in an XML message. The message would > contain both the > access code and the raw data of the voice message (preferably > in mp3 so it > could be played straight-away on a computer). > > Thats it. Like I said, I hope I am not addressing the wrong > group entirely. > This was a long question but even a very short answer would be much > appreciated - guiding me to software/hardware/news > groups/FAQs/whatever. > > Thanks in advance for any help, sorry for any inconvenience > if this is badly > directed. > > Andrew > > _________________________________________________________________ > There's never been a better time to get Xtra JetStream @ > http://xtra.co.nz/jetstream > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
