I am looking for some assistance here with what I think is an IVR requirement...however I could be wrong - I am not just a newbie when it comes to this stuff, I am perhaps the newbie of newbies at telephony stuff. So I would really appreciate it if anyone could give me a general steer just to the right area for the problem described here. Is it even possible there is a package that does this kind of thing? An open source solution would be much preferred....
Anyway, to describe the need, the scenario is kind of like a dating service, but with a more business focus. I can't say any more at this time unfortunately, but I guess the technology would relate to many different kinds of business. Basically we're just looking for an automated way for people to leave voice messages that can then be uploaded to a database.
It works like this.
The first person (call them the supplier) uses a web-based system to try and make contact with the customer (customer makes it sound like some kind of online sex service, but trust me it is not). The customer considers the request, and if they want to proceed, they use their web interface to indicate they are happy to receive a message from the supplier.
The business system now does two things.
1) It sends an email to the supplier telling them the number to call to leave their message, along with an access code.
2) It sends the access code to the IVR system, so that its ready when the supplier calls (preferably an XML message).
I use the term "IVR system" but like I said I am an extreme newbie - I don't know if this is IVR or something else.
Anyway, this is where the telephony part starts. When the supplier follows the instructions in the email and calls the IVR system, they hear a short pre-recorded message telling them to enter their access code. The IVR system authenticates the code they enter. They then hear a short instructions (pre-recorded, and always the same), and then they can leave their message. Its very simple, they just leave the message and hang up, there is no interactivity. All they need to do is to be able to edit their message just like you would on voicemail - listen to it, cancel it, confirm it once they get their message right.
As soon as the supplier has completed this stage, then the IVR system will make sure the code can't be used again.
Then the IVR system sends the data back to the business system. Again, this would preferably be in an XML message. The message would contain both the access code and the raw data of the voice message (preferably in mp3 so it could be played straight-away on a computer).
Thats it. Like I said, I hope I am not addressing the wrong group entirely. This was a long question but even a very short answer would be much appreciated - guiding me to software/hardware/news groups/FAQs/whatever.
Thanks in advance for any help, sorry for any inconvenience if this is badly directed.
Andrew
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