Hello Olivier,

> I'm in the early stages of designing an Emergency calling service IVR 
> application.
> 
> The IVR application asks simple one or two questions like "which is the 
> postal code of the area you are currently calling from ?" "Is the correct ?". 
> The expected values are a 5-digits number like 
> "twenty-five-thousand-two-hundreds-twelve" or "twenty-five-two-twelve" 
> variations or "yes or no".
> 
> From received answers, this application would route incoming call to an 
> appropriate Public Safety Answering Point.


Have you considered ways for determining caller's position on the backend or 
use integrated GPS of his cellphone?

For example : 
https://www.telecom.gouv.fr/normau/


My guess user input in case of an emergency call should remain optional.


Greetings,

-- 
Bertrand LUPART


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