Very interesting opinion: I never thought of this "natural language API" extension but it seems quite necessary to me, now.
A quick search over the net showed [2] which is said to support both French and combine with Google Cloud Speech API. Sticking to IVR seems far simpler and safe though. [2] https://cloud.google.com/natural-language/?hl=en 2017-10-22 11:21 GMT+02:00 Jonathan H <[email protected]>: > Having experimented with something similar myself, I'd say you are > about to create a vast amount of complexity by moving away from keypad > entry. > > Also, a lot of the natural language APIs don't support French - for > example, Amazon Lex or https://dialogflow.com would be great for this > as they understand contexts and intents... but they don't understand > French. > > But if you pursue ASR, try this: > https://cloud.google.com/speech/ > Switch the console to French and see how you get on. In English, > sometimes it turns it into a number, sometimes it comes out as "twenty > five thousand two hundred twelve". > > I think you have two choices with ASR: > > 1: Explain to the caller that they must say one digit at a time, in > which case, easy! Pick any free speech recognition you want. > 2: Try and handle "natural language" ways of speaking numbers, in > which case be prepared for a lot of debugging and learning! > > I could be wrong - if anyone knows, please let us both know, too! > > On 22 October 2017 at 09:46, Olivier <[email protected]> wrote: > > Hello, > > > > I'm in the early stages of designing an Emergency calling service IVR > > application. > > > > The IVR application asks simple one or two questions like "which is the > > postal code of the area you are currently calling from ?" "Is the correct > > ?". The expected values are a 5-digits number like > > "twenty-five-thousand-two-hundreds-twelve" or "twenty-five-two-twelve" > > variations or "yes or no". > > > > From received answers, this application would route incoming call to an > > appropriate Public Safety Answering Point. > > > > As IVR requires working DTMF and sometimes it's not easy to type DTMF > with > > wireless phones, I wonder if I should or not use ASR as an alternative to > > IVR. > > > > My requirements are: > > - spoken language is France/french > > - low call volume (<5 calls at peak time) > > - asterisk 13 and up support > > - hosted (prefered) or online > > - if hosted, should be installable on Debian (prefered) or CentOS on a > > dedicated VM. > > > > 1. What do you think of using ASR for such application ? Would you favor > > IVR, ASR or implement both ? > > 2. Which ASR would you recommend ? > > > > Best regards > > > > > > > > > > -- > > _____________________________________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > Check out the new Asterisk community forum at: > > https://community.asterisk.org/ > > > > New to Asterisk? Start here: > > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > Check out the new Asterisk community forum at: https://community.asterisk. > org/ > > New to Asterisk? Start here: > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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