On Tue, May 3, 2016 at 8:59 PM, Richard Mudgett <[email protected]> wrote:
> > > On Tue, May 3, 2016 at 6:15 PM, Derek Bolichowski <[email protected]> > wrote: > >> I posted this over in asterisk-dev, realized I probably should have put >> it here. >> >> Hi there, >> We’ve been having a strange issue with a customer’s queues where a queued >> call will ring an available agent, agent answers, then a second or two >> later the agent is offered a second call which they cannot answer, since >> they’re already speaking with a client. >> >> This in turn causes a few issues: >> - Agent stats are no longer accurate, as it gets marked down as a ‘missed >> call’. >> - Cannot use ‘autopause’ feature any longer, as the second queue call >> goes unanswered and pauses the agents. >> >> The basic queue setup is as follows: >> Autofill = yes >> Ringinuse = no >> Wrapuptime = 5 >> Strategy = fewestcalls (tried ‘random’ also) >> Timeout = 15 >> >> We’re on Asterisk 11.21.2 currently. >> >> In talking to a few colleagues, they seem to recall there being an old >> patch for the Asterisk queues application that inserted a short 100ms delay >> between delivering first and second calls. I’ve scoured the web today, and >> found some old forums posts of people looking for something exactly like >> this, but haven’t found the actual patch, if one even exists. >> >> I’m hoping someone may have some suggestions on some options we can try >> to eliminate this issue. >> >> Thanks for taking the time to read this. >> > > This issue has been around a long time and was just recently fixed and I > think > it was just released in the latest v11 version. > See https://issues.asterisk.org/jira/browse/ASTERISK-16115 > Looks like it will be in the next release as the issue does not have a target release set. Richard
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