On Tue, May 3, 2016 at 6:15 PM, Derek Bolichowski <[email protected]> wrote:
> I posted this over in asterisk-dev, realized I probably should have put it > here. > > Hi there, > We’ve been having a strange issue with a customer’s queues where a queued > call will ring an available agent, agent answers, then a second or two > later the agent is offered a second call which they cannot answer, since > they’re already speaking with a client. > > This in turn causes a few issues: > - Agent stats are no longer accurate, as it gets marked down as a ‘missed > call’. > - Cannot use ‘autopause’ feature any longer, as the second queue call goes > unanswered and pauses the agents. > > The basic queue setup is as follows: > Autofill = yes > Ringinuse = no > Wrapuptime = 5 > Strategy = fewestcalls (tried ‘random’ also) > Timeout = 15 > > We’re on Asterisk 11.21.2 currently. > > In talking to a few colleagues, they seem to recall there being an old > patch for the Asterisk queues application that inserted a short 100ms delay > between delivering first and second calls. I’ve scoured the web today, and > found some old forums posts of people looking for something exactly like > this, but haven’t found the actual patch, if one even exists. > > I’m hoping someone may have some suggestions on some options we can try to > eliminate this issue. > > Thanks for taking the time to read this. > This issue has been around a long time and was just recently fixed and I think it was just released in the latest v11 version. See https://issues.asterisk.org/jira/browse/ASTERISK-16115 Richard
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
