On Tue, Aug 12, 2014 at 11:24 AM, Deepak Rawat <[email protected]> wrote:
> Thank you for the response Richard and Matthew! It's good to hear that you > are working on fixing the 5s delay. I was really puzzled by it and found > the idle time by trial and error. Is there any documentation of these new > behaviors? > Coming back to the main issue, I am getting agent busy when the agent logs > in for the first time. He/she is not supposed to be on any call. Is there > any command to find our where the agent is busy? > Use the DEVICE_STATE() function and pass it "Agent:1234" to get the current state of agent 1234. Richard
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