On Tue, Aug 12, 2014 at 10:57 AM, Richard Mudgett <[email protected]> wrote: > > > > On Tue, Aug 12, 2014 at 1:33 AM, Deepak Rawat <[email protected]> > wrote: >> >> Hi, >> >> I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the >> user and call AgentLogin. But after that when I call AgentRequest I keep >> getting Agent '1234' is busy. >> If I put a delay of 5 second or more before calling AgentRequest then it >> works most of the times. Here's my dialplan: >> >> [login] >> exten => s,1,Background(thank-you-for-calling) >> same => n,WaitExten(.65) >> same => n,Background(press-1) >> same => n,WaitExten(15) >> exten => 1,1,Read(USER,"agent-user") >> same => n,Authenticate(${ODBC_AGENTPASSWORD(${USER})}) >> same => n,AgentLogin(${USER}) >> same => n,NoOp(${USER} AGENT_STATUS is ${AGENT_STATUS}) >> same => n,Hangup() >> >> [agents] >> exten => _X.,1,Set(UserNumber=${EXTEN}) >> same => n,Wait(5) ; it works most of the time with this wait of 5s >> same => n,AgentRequest(${EXTEN}) >> same => n,NoOp(${EXTEN} AGENT_STATUS is ${AGENT_STATUS}) >> same => n,Dial(Agent/${EXTEN},,g) >> same => n,NoOp(Dial Status: ${DIALSTATUS}) >> same => n,GotoIf($["${DIALSTATUS}" != "ANSWER"]?done) >> same => n(done),Hangup() > > > There is an initial 5 second wait after an agent logs in. The wait is a > necessary > probation period to allow any local channel chain that the agent may have to > optimize out. If the agent local channel optimization happens while the > agent is > on a call then the agent pool can lose track of the agent and the agent will > be > logged out. The agent will then have to log back in after the current call > completes.
That being said, I don't think we're thrilled with that 5 second wait time. See https://issues.asterisk.org/jira/browse/ASTERISK-23259 for a bug report noting this behaviour. > Why are you attempting to request an agent that has a device state > (Agent:agent_id) of busy anyway? That agent could be on another call or in > a > between call wrap-up time. > -- Matthew Jordan Digium, Inc. | Engineering Manager 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA Check us out at: http://digium.com & http://asterisk.org -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
