I've installed 7 Digium D40's over the last 24 hours. They work
flawlessly - no dropped calls, no 1-way audio, sound quality is
noticeably better. If these work out through Monday (our busiest day)
then we'll order a dozen more for the rest of the agents.
The one downside to this approach is that the agent has to have one
headset for the phone and another for their computer (which they need
occasionally).
I get to go home on Saturday! The Digium phone deployment is simple
enough to manage remotely.
Mitch
On 03/22/2013 01:13 PM, Matthew J. Roth wrote:
Mitch Claborn wrote:
Interestingly, using Bria we sometimes see similar, though not exactly
the same, symptoms. That would make me wonder about the TCP stack on
the client machine, or similar.
With a softphone, you're dependent on the entire software stack up to the
softphone and at the mercy of every other process. They're often a cheaper
solution, but the trade-off comes in the form of reliability and stability.
We are close to ditching the soft phones entirely for this call center
and going to the Digium D40. I put one of those in service this morning
and the calls are noticeably clearer and there have been no reported
problems.
The hardphone eliminates a lot of variables, so it's a very good idea to at
least use them in your test environment. Using them in production may be more
expensive at first, but if they're easier to manage then they may be more
economical in the long run.
Good luck and I hope you get to go home this weekend.
Regards,
Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer
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