That change did not fix the problem. Below is another trace from a failed call this morning. 172.16.0.71 is the client, 172.16.0.245 is the Asterisk server. All the RTP packets after the SIP are from server to client.

Any further ideas are appreciated. (If I don't get this fixed this week, I won't get to go home on Friday!)

-----------------------------------------------

No. Time Source Destination Protocol Length Info 4528 12:14:07.219165 172.16.0.245 172.16.0.71 SIP/SDP 910 Request: INVITE sip:[email protected]:5060, with session description

Frame 4528: 910 bytes on wire (7280 bits), 910 bytes captured (7280 bits)
Ethernet II, Src: 90:b1:1c:0d:c4:35 (90:b1:1c:0d:c4:35), Dst: Dell_e7:fc:b0 (00:25:64:e7:fc:b0) Internet Protocol Version 4, Src: 172.16.0.245 (172.16.0.245), Dst: 172.16.0.71 (172.16.0.71)
User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
Session Initiation Protocol
    Request-Line: INVITE sip:[email protected]:5060 SIP/2.0
    Message Header
        Via: SIP/2.0/UDP 172.16.0.245:5060;branch=z9hG4bK7e5fc96a
        Max-Forwards: 70
        From: <sip:[email protected]>;tag=as5a63ac9a
        To: <sip:[email protected]:5060>
        Contact: <sip:[email protected]:5060>
        Call-ID: [email protected]:5060
        CSeq: 102 INVITE
        User-Agent: Asterisk PBX 11.1.0
        Date: Wed, 20 Mar 2013 17:14:07 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
        Supported: replaces, timer
        X-mm-call: http://www.mcmurrayhatchery.com
        Content-Type: application/sdp
        Content-Length: 257
    Message Body
        Session Description Protocol
            Session Description Protocol Version (v): 0
Owner/Creator, Session Id (o): root 582679053 582679053 IN IP4 172.16.0.245
            Session Name (s): Asterisk PBX 11.1.0
            Connection Information (c): IN IP4 172.16.0.245
            Time Description, active time (t): 0 0
Media Description, name and address (m): audio 28340 RTP/AVP 0 8 101
            Media Attribute (a): rtpmap:0 PCMU/8000
            Media Attribute (a): rtpmap:8 PCMA/8000
            Media Attribute (a): rtpmap:101 telephone-event/8000
            Media Attribute (a): fmtp:101 0-16
            Media Attribute (a): ptime:20
            Media Attribute (a): sendrecv

------------------------------------------

No. Time Source Destination Protocol Length Info 1 12:14:07.251118 172.16.0.71 172.16.0.245 SIP 542 Status: 180 Ringing

Frame 1: 542 bytes on wire (4336 bits), 542 bytes captured (4336 bits)
Ethernet II, Src: Dell_e7:fc:b0 (00:25:64:e7:fc:b0), Dst: 90:b1:1c:0d:c4:35 (90:b1:1c:0d:c4:35) Internet Protocol Version 4, Src: 172.16.0.71 (172.16.0.71), Dst: 172.16.0.245 (172.16.0.245)
User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
Session Initiation Protocol
    Status-Line: SIP/2.0 180 Ringing
    Message Header
Via: SIP/2.0/UDP 172.16.0.245:5060;received=172.16.0.245;branch=z9hG4bK7e5fc96a
        Call-ID: [email protected]:5060
        From: <sip:[email protected]>;tag=as5a63ac9a
To: <sip:[email protected]>;tag=923b9add-5ef2-4f6f-a3f5-4627109e079c
        CSeq: 102 INVITE
        Contact: <sip:[email protected]:5060>
Allow: PRACK, SUBSCRIBE, NOTIFY, REFER, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, REGISTER, OPTIONS, MESSAGE, INVITE, ACK, BYE, CANCEL
        Content-Length:  0

------------------------------------------

No. Time Source Destination Protocol Length Info 5 12:14:18.055112 172.16.0.71 172.16.0.245 SIP/SDP 834 Status: 200 OK, with session description

Frame 5: 834 bytes on wire (6672 bits), 834 bytes captured (6672 bits)
Ethernet II, Src: Dell_e7:fc:b0 (00:25:64:e7:fc:b0), Dst: 90:b1:1c:0d:c4:35 (90:b1:1c:0d:c4:35) Internet Protocol Version 4, Src: 172.16.0.71 (172.16.0.71), Dst: 172.16.0.245 (172.16.0.245)
User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
Session Initiation Protocol
    Status-Line: SIP/2.0 200 OK
    Message Header
Via: SIP/2.0/UDP 172.16.0.245:5060;received=172.16.0.245;branch=z9hG4bK7e5fc96a
        Call-ID: [email protected]:5060
        From: <sip:[email protected]>;tag=as5a63ac9a
To: <sip:[email protected]>;tag=923b9add-5ef2-4f6f-a3f5-4627109e079c
        CSeq: 102 INVITE
Allow: PRACK, SUBSCRIBE, NOTIFY, REFER, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, REGISTER, OPTIONS, MESSAGE, INVITE, ACK, BYE, CANCEL
        Contact: <sip:[email protected]:5060>
        Supported: replaces, 100rel
        Content-Type: application/sdp
        Content-Length:   234
    Message Body
        Session Description Protocol
            Session Description Protocol Version (v): 0
Owner/Creator, Session Id (o): asset071 3572788447 1 IN IP4 172.16.0.71
            Session Name (s): sflphone
            Connection Information (c): IN IP4 172.16.0.71
            Time Description, active time (t): 0 0
            Media Description, name and address (m): audio 45208 RTP/AVP 0
            Media Attribute (a): rtpmap:0 PCMU/8000
            Media Attribute (a): sendrecv
            Media Attribute (a): rtpmap:101 telephone-event/8000
            Media Attribute (a): fmtp:101 0-15
            Media Attribute (a): rtcp:45209 IN IP4 172.16.0.71

----------------------------------

No. Time Source Destination Protocol Length Info 6 12:14:18.056116 172.16.0.245 172.16.0.71 SIP 463 Request: ACK sip:[email protected]:5060

Frame 6: 463 bytes on wire (3704 bits), 463 bytes captured (3704 bits)
Ethernet II, Src: 90:b1:1c:0d:c4:35 (90:b1:1c:0d:c4:35), Dst: Dell_e7:fc:b0 (00:25:64:e7:fc:b0) Internet Protocol Version 4, Src: 172.16.0.245 (172.16.0.245), Dst: 172.16.0.71 (172.16.0.71)
User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
Session Initiation Protocol
    Request-Line: ACK sip:[email protected]:5060 SIP/2.0
    Message Header
        Via: SIP/2.0/UDP 172.16.0.245:5060;branch=z9hG4bK5a4eafc5
        Max-Forwards: 70
        From: <sip:[email protected]>;tag=as5a63ac9a
To: <sip:[email protected]:5060>;tag=923b9add-5ef2-4f6f-a3f5-4627109e079c
        Contact: <sip:[email protected]:5060>
        Call-ID: [email protected]:5060
        CSeq: 102 ACK
        User-Agent: Asterisk PBX 11.1.0
        Content-Length: 0

----------


Mitch

On 03/19/2013 07:18 PM, Mitch Claborn wrote:
Good point. I changed to 10000 - 40000.


Mitch

On 03/19/2013 06:17 PM, Asghar Mohammad wrote:
i had this problem with a gateway witch was configured from 1000 to 3000
and some time he was using ports above 2000 and result was one way voice
rtp port range is where asterisk expect audio, you should not use ports
below 10000 because they are in use of other services like 5060 for sip.

On Tue, Mar 19, 2013 at 11:57 PM, Mitch Claborn <[email protected]
<mailto:[email protected]>> wrote:

    This was the client sending from port 39409 to server port 13429,
    which is in the range.  From what I read, the rtpstart and rtpend
    define the range that is available for use on the server, so I'm not
    sure this will apply.

    But, I've set my range to 5000 - 40000.  I'll find out tomorrow if
    it makes any difference.

    Where is a good place to find documentation on the various fields in
    the INVITE SIP message and the response? I'd like to dig into them
    and try to understand them more completely.


    Mitch


    On 03/19/2013 05:02 PM, Asghar Mohammad wrote:

        hi,

        "User Datagram Protocol, Src Port: 39409 (39409), Dst Port:
        13429 (13429)"

        copy from asterisk 11 rtp.conf
        rtpstart=10000
        rtpend=20000

        have you changed port range? if no then
        your client sending rtp to a port higher then configured in
rtp port
        range and asterisk ignore that port.
        try to change rtpend=30000 or if there is option in
        softphone restrict it to use same range as in rtp.conf.

        let me know if this solve you problem.

        On Tue, Mar 19, 2013 at 10:54 PM, Asghar Mohammad
        <[email protected] <mailto:[email protected]>
        <mailto:[email protected] <mailto:[email protected]>>> wrote:

             hi,

             "User Datagram Protocol, Src Port: 39409 (39409), Dst Port:
        13429
             (13429)"

             copy from asterisk 11 rtp.conf
             rtpstart=10000
             rtpend=20000

             have you changed port range? if no then
             your client sending rtp to a port higher then configured in
        rtp port
             range and asterisk ignore that port.
             try to change rtpend=30000 or if there is option in
             softphone restrict it to use same range as in rtp.conf.

             let me know if this solve you problem.


             On Tue, Mar 19, 2013 at 10:22 PM, Mitch Claborn
             <[email protected] <mailto:[email protected]>
        <mailto:[email protected] <mailto:[email protected]>>>
wrote:

                 We have Ubuntu 12.04 clients, using either SFLPhone or
        Bria 3.
                 There is no NAT involved in the network at all (it is
        disabled
                 in sip.conf).

                 Here are the SIP messages capture via wireshark on the
        client
                 during one problem call.  Following these SIP
messages, the
                 wireshark trace shows only RTP packets from server
                 (172.16.0.245) to client (172.16.0.71) except for an
        occasional
                 RTCP packet from client to server (sample below).

                 Any help is appreciated. The uses are really beating me
        up to
                 get this fixed.

                 --------------------

                 INVITE sip:[email protected]:5060
        <http://sip:[email protected]:5060>
                 <http://sip:[email protected].__71:5060
        <http://sip:[email protected]:5060>> SIP/2.0
                 Via: SIP/2.0/UDP
        172.16.0.245:5060;branch=____z9hG4bK19e2246d

                 Max-Forwards: 70
                 From: <sip:[email protected]
        <mailto:sip%[email protected]>
                 <mailto:sip%3A2392230612@172.__16.0.245
        <mailto:sip%[email protected]>>>;__tag=as4b489afc
                 To: <sip:[email protected]:5060
        <http://sip:[email protected]:5060>
                 <http://sip:[email protected].__71:5060
        <http://sip:[email protected]:5060>>>
                 Contact: <sip:2392230612
        <tel:2392230612>@172.16.0.245:__5060
                 <http://sip:[email protected].__0.245:5060
        <http://sip:[email protected]:5060>>>
                 Call-ID:
        [email protected]:5060
        <http://[email protected]:5060>

        <http://[email protected]:5060
        <http://[email protected]:5060>>

                 CSeq: 102 INVITE
                 User-Agent: Asterisk PBX 11.1.0
                 Date: Tue, 19 Mar 2013 20:47:26 GMT
                 Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER,
SUBSCRIBE,
                 NOTIFY, INFO, PUBLISH
                 Supported: replaces, timer
                 X-mm-call: http://www.mcmurrayhatchery.____com

                 <http://www.mcmurrayhatchery.__com
        <http://www.mcmurrayhatchery.com>>
                 Content-Type: application/sdp
                 Content-Length: 257

                 v=0
                 o=root 682517197 682517197 IN IP4 172.16.0.245
                 s=Asterisk PBX 11.1.0
                 c=IN IP4 172.16.0.245
                 t=0 0
                 m=audio 13428 RTP/AVP 0 8 101
                 a=rtpmap:0 PCMU/8000
                 a=rtpmap:8 PCMA/8000
                 a=rtpmap:101 telephone-event/8000
                 a=fmtp:101 0-16
                 a=ptime:20
                 a=sendrecv

                 ------------------------------____-


                 SIP/2.0 180 Ringing
                 Via: SIP/2.0/UDP


172.16.0.245:5060;received=____172.16.0.245;branch=____z9hG4bK19e2246d
                 Call-ID:
        [email protected]:5060
        <http://[email protected]:5060>

        <http://[email protected]:5060
        <http://[email protected]:5060>>
                 From: <sip:[email protected]
        <mailto:sip%[email protected]>
                 <mailto:sip%3A2392230612@172.__16.0.245
        <mailto:sip%[email protected]>>>;__tag=as4b489afc
                 To: <sip:[email protected]
        <mailto:sip%[email protected]>
                 <mailto:sip%[email protected].__71

<mailto:sip%[email protected]>>>;tag=__7543f39a-7ca0-434b-__8281-__e6dc2adc4aa3


                 CSeq: 102 INVITE
                 Contact: <sip:[email protected]:5060
        <http://sip:[email protected]:5060>
                 <http://sip:[email protected].__71:5060
        <http://sip:[email protected]:5060>>>

                 Allow: PRACK, SUBSCRIBE, NOTIFY, REFER, INVITE, ACK,
BYE,
                 CANCEL, UPDATE, INFO, REGISTER, OPTIONS, MESSAGE,
        INVITE, ACK,
                 BYE, CANCEL
                 Content-Length: 0


------------------------------____-----------------------


                 SIP/2.0 200 OK
                 Via: SIP/2.0/UDP


172.16.0.245:5060;received=____172.16.0.245;branch=____z9hG4bK19e2246d
                 Call-ID:
        [email protected]:5060
        <http://[email protected]:5060>

        <http://[email protected]:5060
        <http://[email protected]:5060>>
                 From: <sip:[email protected]
        <mailto:sip%[email protected]>
                 <mailto:sip%3A2392230612@172.__16.0.245
        <mailto:sip%[email protected]>>>;__tag=as4b489afc
                 To: <sip:[email protected]
        <mailto:sip%[email protected]>
                 <mailto:sip%[email protected].__71

<mailto:sip%[email protected]>>>;tag=__7543f39a-7ca0-434b-__8281-__e6dc2adc4aa3


                 CSeq: 102 INVITE
                 Allow: PRACK, SUBSCRIBE, NOTIFY, REFER, INVITE, ACK,
BYE,
                 CANCEL, UPDATE, INFO, REGISTER, OPTIONS, MESSAGE,
        INVITE, ACK,
                 BYE, CANCEL
                 Contact: <sip:[email protected]:5060
        <http://sip:[email protected]:5060>
                 <http://sip:[email protected].__71:5060
        <http://sip:[email protected]:5060>>>

                 Supported: replaces, 100rel
                 Content-Type: application/sdp
                 Content-Length: 234

                 v=0
                 o=asset071 3572714846 1 IN IP4 172.16.0.71
                 s=sflphone
                 c=IN IP4 172.16.0.71
                 t=0 0
                 m=audio 39408 RTP/AVP 0
                 a=rtpmap:0 PCMU/8000
                 a=sendrecv
                 a=rtpmap:101 telephone-event/8000
                 a=fmtp:101 0-15
                 a=rtcp:39409 IN IP4 172.16.0.71

                 ------------------------------____-----------------

                 ACK sip:[email protected]:5060
        <http://sip:[email protected]:5060>
                 <http://sip:[email protected].__71:5060
        <http://sip:[email protected]:5060>> SIP/2.0
                 Via: SIP/2.0/UDP
        172.16.0.245:5060;branch=____z9hG4bK289d6da2

                 Max-Forwards: 70
                 From: <sip:[email protected]
        <mailto:sip%[email protected]>
                 <mailto:sip%3A2392230612@172.__16.0.245
        <mailto:sip%[email protected]>>>;__tag=as4b489afc
                 To: <sip:[email protected]:5060
        <http://sip:[email protected]:5060>
                 <http://sip:[email protected].__71:5060

<http://sip:[email protected]:5060>>>;__tag=7543f39a-7ca0-__434b-8281-__e6dc2adc4aa3

                 Contact: <sip:2392230612
        <tel:2392230612>@172.16.0.245:__5060
                 <http://sip:[email protected].__0.245:5060
        <http://sip:[email protected]:5060>>>
                 Call-ID:
        [email protected]:5060
        <http://[email protected]:5060>

        <http://[email protected]:5060
        <http://[email protected]:5060>>

                 CSeq: 102 ACK
                 User-Agent: Asterisk PBX 11.1.0
                 Content-Length: 0



------------------------------____----------------------------__--


                 SAMPLE RTCP packet from client to server

                 No.     Time            Source
Destination
                 Protocol Length Info
                      240 15:47:39.965483 172.16.0.71
        172.16.0.245 RTCP
                      102    Receiver Report   Source description

                 Frame 240: 102 bytes on wire (816 bits), 102 bytes
        captured (816
                 bits)
                 Ethernet II, Src: Dell_e7:fc:b0 (00:25:64:e7:fc:b0),
Dst:
                 90:b1:1c:0d:c4:35 (90:b1:1c:0d:c4:35)
                 Internet Protocol Version 4, Src: 172.16.0.71
        (172.16.0.71),
                 Dst: 172.16.0.245 (172.16.0.245)
                 User Datagram Protocol, Src Port: 39409 (39409), Dst
        Port: 13429
                 (13429)
                 Real-time Transport Control Protocol (Receiver Report)
                      [Stream setup by SDP (frame 36)]
                          [Setup frame: 36]
                          [Setup Method: SDP]
                      10.. .... = Version: RFC 1889 Version (2)
                      ..0. .... = Padding: False
                      ...0 0001 = Reception report count: 1
                      Packet type: Receiver Report (201)
                      Length: 7 (32 bytes)
                      Sender SSRC: 0x841ef2ea (2216620778)
                      Source 1
                          Identifier: 0x28bcc3a6 (683459494)
                          SSRC contents
                              Fraction lost: 254 / 256
                              Cumulative number of packets lost: 37134
                          Extended highest sequence number received:
37331
                              Sequence number cycles count: 0
                              Highest sequence number received: 37331
                          Interarrival jitter: 160008128
                          Last SR timestamp: 0 (0x00000000)
                          Delay since last SR timestamp: 0 (0
milliseconds)
                 Real-time Transport Control Protocol (Source
description)
                      [Stream setup by SDP (frame 36)]
                          [Setup frame: 36]
                          [Setup Method: SDP]
                      10.. .... = Version: RFC 1889 Version (2)
                      ..0. .... = Padding: False
                      ...0 0001 = Source count: 1
                      Packet type: Source description (202)
                      Length: 6 (28 bytes)
                      Chunk 1, SSRC/CSRC 0x841EF2EA
                          Identifier: 0x841ef2ea (2216620778)
                          SDES items
                              Type: CNAME (user and domain) (1)
                              Length: 17
                              Text: kristin@localhost
                              Type: END (0)
                 [RTCP frame length check: OK - 60 bytes]





                 Mitch



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