Am 25.01.2013 um 17:22 schrieb Olivier: > Hi, > > Let say that in a call center, callers are recognized and categorized in 4 > priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, > and so on) before entering a Queue. > How can you make sure a priority 2 caller is answered before priority 3 > callers, for instance ? > > I can think of several solutions but none really pleases me : > > 1. Have 4 different queues, set penalty value and let each caller enter one > queue depending on its own priority. > I don't like this solution because I foresee editing stats for 4 queues > instead of one is harder.
Just set the Queue_PRIO for that specific caller-type before you send them all into the same queue: exten => s,n,Set(QUEUE_PRIO=10) exten => s,n,Queue(test,tC,,,180) > > 2. Iterate over each call waiting in the queue and insert new call with > Queue's position argument accordingly valued. > I don't like this one because I'm afraid coding this won't be so easy. > > What would you suggest ? > > Regards > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users Michael http://www.mksolutions.info
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