Hi, Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ?
I can think of several solutions but none really pleases me : 1. Have 4 different queues, set penalty value and let each caller enter one queue depending on its own priority. I don't like this solution because I foresee editing stats for 4 queues instead of one is harder. 2. Iterate over each call waiting in the queue and insert new call with Queue's position argument accordingly valued. I don't like this one because I'm afraid coding this won't be so easy. What would you suggest ? Regards
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