Sounds perfect, I will need to look into how to blend them together like that.
I wonder though, will channel state still work using that method? I think it's needed by something in the queue but I can't remember at the moment. On Tue, Jan 3, 2012 at 12:15 PM, James Sharp <[email protected]> wrote: > On 01/03/2012 01:06 PM, Todd Routhier wrote: > >> Happy New Year to all! >> >> Asterisk 1.8.x >> >> I have a queue to which I add agent channels like SIP/300 dynamically >> using the manager interface. Once logged in, there SIP/300 of course >> rings when a call is distributed to them. >> >> How can I also get the agents cell phone to ring without actually adding >> it to the queue? I mean id I add something goofy like >> SIP/MyProvider/15554443333 to the queue, I don't know what will happen >> at this point, haven't tested it. Even if it works (asterisk channel >> state etc) it will mess with the queue and treat the cell phone like a >> separate agent, messing up call distribution etc. >> >> I am trying to be as clear as possible, sorry if my questions are cloudy. >> >> Basically, I have the queue doing what I want right now, I just want to >> add the ability to have an agent's cell phone ring as a means of >> alerting them if they are away from their desk. If they can answer the >> call and the queue will handle it just as they answered it from their >> SIP device, that would be a bonus. I know this can all be done, just not >> sure how to tackle it at the moment. >> >> Any guidance would be appreciated, thanks in advance. >> > > Perhaps blend the agent's SIP phone + cell phone together as a local > channel and then add that local channel to the queue instead of SIP phone + > cell phone. Asterisk will see the local channel as one agent rather than > two. > > -- > ______________________________**______________________________**_________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/**mailman/listinfo/asterisk-**users<http://lists.digium.com/mailman/listinfo/asterisk-users> >
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