On 01/03/2012 01:06 PM, Todd Routhier wrote:
Happy New Year to all!
Asterisk 1.8.x
I have a queue to which I add agent channels like SIP/300 dynamically
using the manager interface. Once logged in, there SIP/300 of course
rings when a call is distributed to them.
How can I also get the agents cell phone to ring without actually adding
it to the queue? I mean id I add something goofy like
SIP/MyProvider/15554443333 to the queue, I don't know what will happen
at this point, haven't tested it. Even if it works (asterisk channel
state etc) it will mess with the queue and treat the cell phone like a
separate agent, messing up call distribution etc.
I am trying to be as clear as possible, sorry if my questions are cloudy.
Basically, I have the queue doing what I want right now, I just want to
add the ability to have an agent's cell phone ring as a means of
alerting them if they are away from their desk. If they can answer the
call and the queue will handle it just as they answered it from their
SIP device, that would be a bonus. I know this can all be done, just not
sure how to tackle it at the moment.
Any guidance would be appreciated, thanks in advance.
Perhaps blend the agent's SIP phone + cell phone together as a local
channel and then add that local channel to the queue instead of SIP
phone + cell phone. Asterisk will see the local channel as one agent
rather than two.
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