Dear Tariq; About elastix.org, this can be use with Asterisk or it is coming as a complete IP Telephony, Call Center, IVR and Reporting?
Because, I do not need to install another IP Telephony on the server which already has asterisk which is an IP Telephony, this will cause a problem in the service (for example, when listening for SIP port of 5060). >From the other side, elastix supports dashboard? Actually I contacted them at the forum, but no reply. I do not know if they are active or not. Regards Bilal ----------------- > > actually Bilal, > the Asteirsk CDR reports are placed on a different Database > than the configurations .. you will need to install > asterisk-addons which includes a module for cdr reporting to > MYSQL DB. so you don't have to do the configs from the DB at > all > second.. in regards to the Flash Operator Panel you can > have a look at a demo here: > http://www.asternic.org/demo.php > its a nice web interface gives you a live look at your call > center .. who is active who is idle .. how many in Queue .. > who is online and who is offline.. what trunks are busy ... > etc > > third: theoretically you can set all Asterisk boxes to load > from one database server (never done it myself).. actually > it's one of the methods used for redundancy (somebody > correct me if i'm wrong?). my only concern is with DB > Management systems there is what we call it "LOCK" where a > process locks the whole db or a part or it in order to do > it's manipulation.. so i'm not sure if the database will be > "locked" by one of the asterisk boxes when writing to it? > which prevents the rest from writing to it at the same > time? > regards > > > > Tarek Sawah > > Information Technology ?Adviser > > Integrated Digital Systems > > CCNP, MCSE, RHCE, TELECOM > > USA: +1 386 492 9993 > > > > > Date: Tue, 13 Sep 2011 02:43:05 -0700 > > From: [email protected] > > To: [email protected] > > Subject: Re: [asterisk-users] Reporting for Asterisk > Call Center > > > > > > Dear Tareq; > > > > I am not using mysql, the configuration on the text > configuratoin files and the logs are existed under the > directory (/var/log/asterisk). > > > > Well, to use mysql: then it means the configuration > will be also in the database or I can use mysql only for > reporting? > > > > What is the Flash Operator? > > > > By the way, I have another question if you can help me > if you used the database with sql, actually I was facing one > time a case and maybe the Database usage will help me if you > can advise me: > > > > If I have multiple Asterisk servers are running, and I > need them to work centralized (I mean from one > configuration) so to work as one system, then if I have > database for configuration, I can acheive this by making all > the servers read and write the configuration from the > database server? > > > > Thanks for your help Tareq. > > > > Regards > > Bilal > > > > > > --------------- > > > > > > those reports can be easiely extracted from the > MYSQL > > > database my friend.. and you can add the Flash > Operator > > > Panel if you want to monitor live activities like > how many > > > in queue and how many ON CALL .. etc > > > > > > anyway the Elastix is a stand alone distribution > you can > > > find more info and downloads at : http://elastix.org/ > > > regards > > > > > > > > > Tarek Sawah > > > > > > Information Technology? Adviser > > > > > > Integrated Digital Systems > > > > > > CCNP, MCSE, RHCE, TELECOM > > > > > > USA: +1 386 492 9993 > > > > > > > > > > > -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
