On Mon, 2010-09-13 at 15:59 +0000, Tarek Sawah wrote: > can you state your internet connection your agents are on? > and one more thing.. how are the members positioned into the Queue? > static? Dynamic? single station and call forwarding (find me follow me > extension in the queue)? do you get call waiting override with Auto > Answer? > > -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: > +1 347 562 2308 > > > > From: [email protected] > To: [email protected] > Date: Mon, 13 Sep 2010 10:44:35 -0500 > Subject: Re: [asterisk-users] SIP softphones answer but do not > connect... > > On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote: > > On 11/09/10 12:44 PM, Carlos Chavez wrote: > > > The past few days I started having a problem with a small call > > > center > > > setup. All agents use Eyebeam 1.5 to receive calls from a queue. > > > Eyebeam is > > > configured to auto answer the call. The problem is that the agents claim > > > that > > > they get a call but no audio. From the logs I can see that it is calling > > > the > > > agent phone but after 10 seconds (the queue timeout for pickup) I get the > > > message that nobody answered and the call is sent to the next available > > > agent. > > > This can happen with up to three agents (the third finally answers the > > > call). > > > This has happened at least 20 times in the past two days. At first the > > > supervisor thought that the same call was ringing on three different > > > agents at > > > once but the logs say that the first two do not answer and the third does. > > > > What strategy are you using for the Queue? > > > We are using Least Recent at the moment. Why would queue strategy > impact this?
All agents are on a local LAN with no Internet access. We use realtime
for configuration but agents are defined as Static agents (Agent/XXX).
--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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