On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote:
> On 11/09/10 12:44 PM, Carlos Chavez wrote:
> > The past few days I started having a problem with a small call center
> > setup. All agents use Eyebeam 1.5 to receive calls from a queue. Eyebeam
> > is
> > configured to auto answer the call. The problem is that the agents claim
> > that
> > they get a call but no audio. From the logs I can see that it is calling
> > the
> > agent phone but after 10 seconds (the queue timeout for pickup) I get the
> > message that nobody answered and the call is sent to the next available
> > agent.
> > This can happen with up to three agents (the third finally answers the
> > call).
> > This has happened at least 20 times in the past two days. At first the
> > supervisor thought that the same call was ringing on three different agents
> > at
> > once but the logs say that the first two do not answer and the third does.
>
> What strategy are you using for the Queue?
>
We are using Least Recent at the moment. Why would queue strategy
impact this?-- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001
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