On Tue, Jul 13, 2010 at 4:43 PM, Philipp von Klitzing < [email protected]> wrote:
> Hi! > > > 'Fax for Asterisk' is a commercial application sold by Digium. This is > > not their official support channel. Since you paid for the product, why > > not contact them directly about your problem? > > Maybe because having to deal with Digium support is an ... uncomfortable > experience that I've made twice. It really feels like a "support > avoidance" system, and you are an unwelcome guest that should please > leave as soon as possible. > > I really hope that Digium takes steps to a) make their behaviour less > bureaucratic when establishing a support call (try to do that on behalf > of a clue-less customer of yours and you know what I mean). Also my > feeling is that b) the level of competence (or familiarity with the > product in question when it comes to software prodcuts) could use some > improvement. > > If you take a look at the Digium web forum for Skype for Asterisk, for > example, you will see that any kind of "half-official" answer or helpful > reaction from Digium's side is by now non-existent - most probably due to > internal policies. This just doesn't feel right, and many other companies > haven proven that I can be done differently. > > Philipp > > I couldn't have said it better myself. http://tinyurl.com/3x4yt9k
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