when you add an agent to a queue the agent should log in try adding
member=SIP/301member=SIP/302instead of agent directives.this will ring both
phones.. from your output it doesn't seem to be ringing the agents at all.
-- Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP USA: +1 347 562 2308
From: [email protected]
To: [email protected]
Date: Mon, 14 Jun 2010 13:41:20 +0200
Subject: [asterisk-users] Call queues - issues, can't make it work.
Hello there
I have been struggling with queues, because
i think this is the right module for our business.
My main goal, is when we receive external
calls, the receptionist should be able to transfer the call to us
Technicians, and I am trying to add 2
extensions to a queue name [teknisk]
Extension 301 and 302.
I have a test setup now which I thought
should look like this:
When a external call come to my external
number (67209611) this will ring for 5 seconds, and then transferred to queue
“teknisk”
And I thought that internal
phonex/extensions 301 and 302 would ring.
But, when I ring the external number, it
just rings…and rings…until it hang-ups.
CLI output shows that the commands are
running, but maybe the wrong way, are the queue command routed to my sip
provider?
Info: 67209611 is my public phone number.
90015103 is my cell phone number
301 and 302 are internal extensions in
technician department, which I am trying to route the queue to with the ringall
argument.
This happens:
Reloading MGCP
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Executing
[4767209...@internal:1]
NoOp("SIP/odin.service.ipallover.net-000000d1", "") in new
stack
-- Executing
[4767209...@internal:2]
Verbose("SIP/odin.service.ipallover.net-000000d1", "Callerid num
90015103") in new stack
Callerid num 90015103
-- Executing
[4767209...@internal:3]
Dial("SIP/odin.service.ipallover.net-000000d1",
"SIP/301,5") in new stack
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Called 301
-- SIP/301-000000d2 is
ringing
-- Nobody picked up in
5000 ms
-- Executing
[4767209...@internal:4]
Queue("SIP/odin.service.ipallover.net-000000d1", "teknisk")
in new stack
-- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'
-- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1
--
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-youarenext.gsm'
(language 'en')
-- Told
SIP/odin.service.ipallover.net-000000d1 in teknisk their queue position (which
was 1)
--
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-thankyou.gsm'
(language 'en')
-- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'
-- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1
== Spawn extension (internal,
4767209611, 4) exited non-zero on 'SIP/odin.service.ipallover.net-000000d1'
asterisk*CLI>
-----------------------------------------------------------------------------------------------------------------------
Agents.conf is default and i have two
extensions/agents
agent => 301,301
agent => 302,302
----------------------------------------------------------------------------------------------------------------------
[r...@asterisk asterisk]# more queues.conf
[teknisk]
music = default
announce = queue-callswaiting.gsm
strategy = ringall
timeout = 15
retry = 0
maxlen = 0
announce-frequency = 120
announce-holdtime = yes
member => Agent/301
member => Agent/302
-----------------------------------------------------------------------------------------------------------------
Sip.conf
[301]
type=friend
secret=xxxxxxxxxx
host=dynamic
context=phones
mailbox=...@default
qualify=yes
callgroup=teknisk
---------------------------------------------------------------------------------------------------------------------
extensions.conf snipped
;exten 301
exten => 4767209611,1,NoOp();
exten => 4767209611,n,Verbose(Callerid
num ${CALLERID(num)});
exten => 4767209611,n,Dial(SIP/301,5);
exten => 4767209600,n,Queue(teknisk);
exten =>
4767209611,n,Voicemail(301);
;Added 06.Mai.10-Aksel
Could someone please help me in the right
direction here?
Med vennlig hilsen
Abacus IT AS
- din Visma Software Partner
Tor Aksel Celasun
Mobilnummer 900 15 103
Sentralbord/Support 4000 1850
[email protected]
_________________________________________________________________
The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with
Hotmail.
http://www.windowslive.com/campaign/thenewbusy?tile=multicalendar&ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_5--
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