Hello there
I have been struggling with queues, because i think this is the right module
for our business.
My main goal, is when we receive external calls, the receptionist should be
able to transfer the call to us
Technicians, and I am trying to add 2 extensions to a queue name [teknisk]
Extension 301 and 302.
I have a test setup now which I thought should look like this:
When a external call come to my external number (67209611) this will ring for 5
seconds, and then transferred to queue "teknisk"
And I thought that internal phonex/extensions 301 and 302 would ring.
But, when I ring the external number, it just rings...and rings...until it
hang-ups.
CLI output shows that the commands are running, but maybe the wrong way, are
the queue command routed to my sip provider?
Info: 67209611 is my public phone number.
90015103 is my cell phone number
301 and 302 are internal extensions in technician department, which I am trying
to route the queue to with the ringall argument.
This happens:
Reloading MGCP
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Executing [4767209...@internal:1]
NoOp("SIP/odin.service.ipallover.net-000000d1", "") in new stack
-- Executing [4767209...@internal:2]
Verbose("SIP/odin.service.ipallover.net-000000d1", "Callerid num 90015103") in
new stack
Callerid num 90015103
-- Executing [4767209...@internal:3]
Dial("SIP/odin.service.ipallover.net-000000d1", "SIP/301,5") in new stack
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Called 301
-- SIP/301-000000d2 is ringing
-- Nobody picked up in 5000 ms
-- Executing [4767209...@internal:4]
Queue("SIP/odin.service.ipallover.net-000000d1", "teknisk") in new stack
-- Started music on hold, class 'default', on channel
'SIP/odin.service.ipallover.net-000000d1'
-- Stopped music on hold on SIP/odin.service.ipallover.net-000000d1
-- <SIP/odin.service.ipallover.net-000000d1> Playing 'queue-youarenext.gsm'
(language 'en')
-- Told SIP/odin.service.ipallover.net-000000d1 in teknisk their queue
position (which was 1)
-- <SIP/odin.service.ipallover.net-000000d1> Playing 'queue-thankyou.gsm'
(language 'en')
-- Started music on hold, class 'default', on channel
'SIP/odin.service.ipallover.net-000000d1'
-- Stopped music on hold on SIP/odin.service.ipallover.net-000000d1
== Spawn extension (internal, 4767209611, 4) exited non-zero on
'SIP/odin.service.ipallover.net-000000d1'
asterisk*CLI>
-----------------------------------------------------------------------------------------------------------------------
Agents.conf is default and i have two extensions/agents
agent => 301,301
agent => 302,302
----------------------------------------------------------------------------------------------------------------------
[r...@asterisk asterisk]# more queues.conf
[teknisk]
music = default
announce = queue-callswaiting.gsm
strategy = ringall
timeout = 15
retry = 0
maxlen = 0
announce-frequency = 120
announce-holdtime = yes
member => Agent/301
member => Agent/302
-----------------------------------------------------------------------------------------------------------------
Sip.conf
[301]
type=friend
secret=xxxxxxxxxx
host=dynamic
context=phones
mailbox=...@default
qualify=yes
callgroup=teknisk
---------------------------------------------------------------------------------------------------------------------
extensions.conf snipped
;exten 301
exten => 4767209611,1,NoOp();
exten => 4767209611,n,Verbose(Callerid num ${CALLERID(num)});
exten => 4767209611,n,Dial(SIP/301,5);
exten => 4767209600,n,Queue(teknisk);
exten => 4767209611,n,Voicemail(301); ;Added 06.Mai.10-Aksel
Could someone please help me in the right direction here?
Med vennlig hilsen
Abacus IT AS
- din Visma Software Partner
Tor Aksel Celasun
Mobilnummer 900 15 103
Sentralbord/Support 4000 1850
[email protected]<mailto:[email protected]>
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