I was worried about how to implement call transfer as well. We are about to go live with our * system and replace a Merlin Legend. In the midst of searching on how to do this, I realized that the phones had "transfer" and "blind transfer" soft-keys (Cisco 7940 w/ 6.0 SIP). * handled this perfectly and I didn't have to do a thing.
I guess what I'm saying is from the start, * continues to surprise and impress. If you put in the time to learn it, you will be rewarded with a feature-rich system that can go head-to-head with the commercials system out there.
-D
Derek Irwin Director of IT IncredibleFresh Inc. Naples, FL
On Jan 5, 2004, at 2:44 PM, John Coll wrote:
This newbie has been trying out Asterisk. It has been both a) surprisingly
painful and b) impressive in terms of helpful support from other users.
Having got two phones to communicate and then got voicemail MWI going
(neither painlessly) I decided the next step was to implement call transfer
as per nearly all commercial PBX systems i.e.
hold call consult another extension either exit and let the two speak or get back the original caller
- an utterly fundamental office procedure on a PBX.
And I've spent the requisite few hours on Google and all the docs I have
printed out. Eventually I found the thread "transfer with three-way calling"
(circa Mon, 15 Dec 2003 20:45:08 -0600) and it seems that I can't do that
basic operation in Asterisk.
I found comments like
"This is where it might come down to redesigning the way calls are dealt
with in an organization. Sometimes new phone systems do this, and hopefully
the company sees new efficiencies with dealing with the customer in
general."
unhelpful and out of touch with user's and managers needs: new products that
replace old should not require significant retraining to perform functions
that are well understood and heavily used.
I agree that Asterisk needs to deliver an out of the box and well documented
solution for a fully featured (say 2+10) PBX and, as it clearly does, have
an army of well informed specialists able to implement and maintain more
complex systems.
I have no interest in whining, I am much more keen to contribute and was
considering documenting what I have found actually works on a website to
help other newbies to get going but I think its time to give up and re-visit
Asterisk in some months time. I am really disappointed not to be able to use
asterisk now.
Thanks to those who helped me get as far as I did. I am sure this is going
to be a killer app.
regards
john --------------------------------------------------------- John A Coll, Director, Connection Software 391 City Road, LONDON, EC1V 1NE, UK Tel: 020 7713 8000 From outside UK Tel: +44 20 7713 8000 Fax: 020 7713 8001 Fax: +44 20 7713 8001 Email: [EMAIL PROTECTED] Web: www.csoft.co.uk PGP Public Key from keyserver
_______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
