This problem was fixed when I upgraded my box to version 1.4.21.1 Thanks everyone,
Daniel On Mon, Jun 30, 2008 at 2:01 PM, Chento Arohuanca <[EMAIL PROTECTED]>wrote: > I forgot it!, I'm using Asterisk 1.4.19.1 version. > > > On Mon, Jun 30, 2008 at 1:47 PM, Chento Arohuanca <[EMAIL PROTECTED]> > wrote: > >> Hi Atis and friends, >> >> I think it has direct relation with calls not being delivered to available >> agents, as you can see at following lines, I´ve confirmed i*n situ* there >> were real available agents: >> >> [EMAIL PROTECTED] apps]# asterisk -rx "queue show" >> QUEUE1 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), >> W:1, C:722, A:13, SL:83.7% within 0s >> Members: >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken 1 calls (last was 2040 secs ago) >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 3 calls (last was 1045 secs ago) >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 3 calls (last was 1207 secs ago) >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 8 calls (last was 351 secs ago) >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 3 calls (last was 450 secs ago) >> No Callers >> >> QUEUE2 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:4, >> C:249, A:1, SL:87.6% within 0s >> Members: >> *[agents' status are similar to QUEUE5]* >> No Callers >> >> QUEUE3 has 0 calls (max 100) in 'rrmemory' strategy (3s holdtime), W:3, >> C:582, A:6, SL:84.7% within 0s >> Members: >> *[agents' status are similar to QUEUE5]* >> No Callers >> >> QUEUE4 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:3, >> C:254, A:9, SL:78.3% within 0s >> Members: >> *[agents' status are similar to QUEUE5]* >> No Callers >> >> >> QUEUE5 has 2 calls (max 100) in 'rrmemory' strategy (7s holdtime), >> W:1, C:531, A:6, SL:79.3% within 0s >> Members: >> * Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >> has taken no calls yet* >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 1 calls (last was 1253 secs ago) >> * Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >> has taken 9 calls (last was 795 secs ago* >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 4 calls (last was 251 secs ago) >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 2 calls (last was 283 secs ago) >> * Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >> has taken 5 calls (last was 264 secs ago* >> Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (In use) has >> taken 1 calls (last was 15 secs ago) >> * Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >> has taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) has >> taken no calls yet >> * >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken 1 calls (last was 3376 secs ago) >> * Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >> has taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) has >> taken no calls yet >> * >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken no calls yet >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken 3 calls (last was 1162 secs ago) >> Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (In use) has >> taken 2 calls (last was 2046 secs ago) >> Callers: >> * 1. Zap/76-1 (wait: 0:28, prio: 0) >> 2. Zap/63-1 (wait: 0:04, prio: 0)* >> >> QUEUE6 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:4, >> C:360, A:0, SL:84.2% within 0s >> Members: >> *[agents' status are similar to QUEUE5]* >> No Callers >> >> QUEUE7 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:3, >> C:215, A:1, SL:82.8% within 0s >> Members: >> *[agents' status are similar to QUEUE5]* >> No Callers >> >> And problems continues for a while... >> >> [EMAIL PROTECTED] apps]# asterisk -rx "queue show" |grep wait >> 1. Zap/76-1 (wait: 0:31, prio: 0) >> 2. Zap/63-1 (wait: 0:07, prio: 0) >> [EMAIL PROTECTED] apps]# asterisk -rx "queue show" |grep wait >> 1. Zap/76-1 (wait: 0:38, prio: 0) >> 2. Zap/63-1 (wait: 0:14, prio: 0) >> 1. Zap/80-1 (wait: 0:03, prio: 0) >> [EMAIL PROTECTED] apps]# asterisk -rx "queue show" |grep wait >> 1. Zap/76-1 (wait: 0:42, prio: 0) >> 2. Zap/63-1 (wait: 0:18, prio: 0) >> 1. Zap/80-1 (wait: 0:07, prio: 0) >> >> Looking at the related logs I see: >> >> 1214848558|1214848504.226198|QUEUE5|NONE|ENTERQUEUE||1XYZABCD >> 1214848573|1214848504.226198|QUEUE5|Local/[EMAIL PROTECTED] >> /n|RINGNOANSWER|0 >> . >> . >> 1214848712|1214848504.226198|QUEUE5|Local/[EMAIL PROTECTED] >> /n|RINGNOANSWER|0 >> 1214848712|1214848504.226198|QUEUE5|Local/[EMAIL PROTECTED] >> /n|RINGNOANSWER|0 >> 1214848713|1214848504.226198|QUEUE5|NONE|ABANDON|1|2|155 >> >> The call has ringed: >> 604 - 92 times, 605 - 88; 606 - 88, 609 - 88, 610 - 88, 611 - 9, 614 - 88, >> 622 - 88, 623 - 9; 624 - 88; 627 - 27; 628 - 88; 630 - 64 times. >> >> I will very appreciate any comment you have, it would be possible that >> agent (or device) status are not being updated correctly? >> >> Thanks in advance, >> >> Elder Arohuanca, >> Cell Phone: +51 1989541408 >> >> >> On Thu, Jun 19, 2008 at 5:15 PM, Atis Lezdins <[EMAIL PROTECTED]> wrote: >> >>> On Thu, Jun 19, 2008 at 10:06 PM, Chento Arohuanca <[EMAIL PROTECTED]> >>> wrote: >>> > Just about 30 minutes that I can´t get real information from my >>> Asterisk >>> > box. All agents seem to be available but is not true: >>> > >>> > >>> > QUEUE_01 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), >>> W:4, >>> > C:0, A:0, SL:0.0% within 0s >>> > Members: >>> > Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 1 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > Local/[EMAIL PROTECTED]/n with penalty 2 (dynamic) (Not in use) >>> has >>> > taken no calls yet >>> > >>> > >>> > [EMAIL PROTECTED] asterisk]# asterisk -rx "core show channels" >>> > Channel Location State Application(Data) >>> > SIP/641-08cef808 (None) Up Bridged >>> > Call(Local/[EMAIL PROTECTED] >>> > Local/[EMAIL PROTECTED] [EMAIL PROTECTED]:10 Up >>> Dial(SIP/641|120|rtT) >>> > Local/[EMAIL PROTECTED] [EMAIL PROTECTED]:1 Up Bridged >>> Call(Zap/65-1) >>> > Zap/65-1 [EMAIL PROTECTED]:1 Up >>> Queue(QUEUE_01|tT|||1800) >>> > Zap/64-1 [EMAIL PROTECTED]: Up (None) >>> > SIP/625-09766788 (None) Up Bridged >>> > Call(Local/[EMAIL PROTECTED] >>> > Local/[EMAIL PROTECTED] [EMAIL PROTECTED]:10 Up >>> Dial(SIP/625|120|rtT) >>> > Local/[EMAIL PROTECTED] [EMAIL PROTECTED]:1 Up Bridged >>> Call(Zap/66-1) >>> > Zap/66-1 [EMAIL PROTECTED]:1 Up >>> Queue(QUEUE_02|tT|||1800) >>> > SIP/620-09358088 (None) Up Bridged >>> > Call(Local/[EMAIL PROTECTED] >>> > Local/[EMAIL PROTECTED] [EMAIL PROTECTED]:10 Up >>> Dial(SIP/620|120|rtT) >>> > Local/[EMAIL PROTECTED] [EMAIL PROTECTED]:1 Up Bridged >>> Call(Zap/63-1) >>> > Zap/63-1 [EMAIL PROTECTED]:1 Up >>> Queue(QUEUE_01|tT|||1800) >>> > Zap/94-1 (None) Up Bridged >>> > Call(SIP/623-b2b1d070) >>> > SIP/623-b2b1d070 [EMAIL PROTECTED]:3 Up >>> > Dial(Zap/g3/2714269||tTrRS) >>> > SIP/615-08a892c0 (None) Up Bridged >>> > Call(Local/[EMAIL PROTECTED] >>> > >>> > Please help me with this issue! >>> > >>> >>> Local channels don't support state information in Asterisk 1.4. For >>> that you either need to use 1.6 or backport of state_interface for >>> 1.4. Then you have to set call-limit for peers, and specify >>> state_interface device when logging in agents. >>> >>> For more information please search for "asterisk queue state", as this >>> has been discussed several times. >>> >>> Regards, >>> Atis >>> >>> -- >>> Atis Lezdins, >>> VoIP Project Manager / Developer, >>> [EMAIL PROTECTED] >>> Skype: atis.lezdins >>> Cell Phone: +371 28806004 >>> Cell Phone: +1 800 7300689 >>> Work phone: +1 800 7502835 >>> >>> _______________________________________________ >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>> >>> AstriCon 2008 - September 22 - 25 Phoenix, Arizona >>> Register Now: http://www.astricon.net >>> >>> asterisk-users mailing list >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >> >> >
_______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
