Carlos Alberto Hastenreiter Assumpção wrote: > Folks, please, take a look at this asterisk log message: > > [Oct 2 08:55:13] WARNING[10290] app_queue.c: Announcement file > 'atcert' is unavailable, continuing anyway... > [Oct 2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002 > hungup on the customer. > > but: > > -bash-3.1$ whoami > asterisk > -bash-3.1$ ls -ls $HOME/sounds/atcert* > 12 -rw-r--r-- 1 asterisk asterisk 10956 Oct 2 07:00 > /var/lib/asterisk/sounds/atcert.gsm > > -- agent_call, call to agent '1001019' call on 'IAX2/va001019-4' > -- <IAX2/va001019-4> Playing 'beep' (language 'en') > -- Agent/1001019 answered Local/[EMAIL PROTECTED],2 > -- <Agent/1001019> Playing 'atcert' (language 'en') > -- Stopped music on hold on Local/[EMAIL PROTECTED],2 > > In other words, the file exists but it is played in a irregular basis, > why? Could be an application bug? Because of this we are having a huge > number of unanswered calls. > > Regards. Out of curiosity, what version of Asterisk are you running? Also, are you using the ackcall option in agents.conf?
The reason I ask is that there was an issue similar to this involving the ackcall option that was fixed in SVN revision 81120. If you are running a version of Asterisk prior to this revision and using ackcall, I'd suggest upgrading and seeing if the issue still exists. Mark Michelson _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
