Folks, please, take a look at this asterisk log message:
[Oct 2 08:55:13] WARNING[10290] app_queue.c: Announcement file
'atcert' is unavailable, continuing anyway...
[Oct 2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002
hungup on the customer.
but:
-bash-3.1$ whoami
asterisk
-bash-3.1$ ls -ls $HOME/sounds/atcert*
12 -rw-r--r-- 1 asterisk asterisk 10956 Oct 2 07:00
/var/lib/asterisk/sounds/atcert.gsm
-- agent_call, call to agent '1001019' call on 'IAX2/va001019-4'
-- <IAX2/va001019-4> Playing 'beep' (language 'en')
-- Agent/1001019 answered Local/[EMAIL PROTECTED],2
-- <Agent/1001019> Playing 'atcert' (language 'en')
-- Stopped music on hold on Local/[EMAIL PROTECTED],2
In other words, the file exists but it is played in a irregular basis,
why? Could be an application bug? Because of this we are having a huge
number of unanswered calls.
Regards.
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