|
The linear function helps me too. I've built
an extensive multi-queue technical support system strategy. Based on the
initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get
the call (on the phone/away from desk), Tier2 should get it, so on, and so
forth.
In Tier1, the primary helpdesk technician (like
your receptionist idea) takes ALL calls (That's what they were hired for).
However, others can help out, if the pri technician is on the
phone.
Here's my question:
If roundrobin strategy remembers the last call
made, and sends the next call to the next number (and this is by design), then
why on earth was the RRMemory strategy created??
Thanks for your response, Alessio.
~~Aaron
----- Original Message -----
Sent: Thursday, June 29, 2006 1:31
PM
Subject: Re: [Asterisk-Users] Call Queue
NOT using RoundRobin ?!?
Welcome to my personal hell ! :)
I'have been discussing
this previously on the list and also with some digium staff: to my experience
there is NO way to archieve a linear distribution of calls from a
queue.
I mean
When a call comes in first member of the queue is
ring, then second, etc
Subsequent calls take the same path: first,
second and so on.
Someone has suggested to use "ringall" with penalties
(pretty esotic!) but also this is not working for the purpose.
I was
also told that "nobody wants that" (you insensitive
clod!) even if this call distribution seems pretty logic in some case
scenarios.
(hint: a receptionist is first member of a queue and
another person is the second ... receptionist goes for a pee and magically
calls are rerouted to the backup operator after ringing to the first).
Hope you can find out something to share, maybe we can also launch a
"count us" initiative :)
Alessio Focardi
On 6/29/06, Aaron
Paxson <[EMAIL PROTECTED]>
wrote:
I have setup several Calling Queues, each setup
with RoundRobin strategy. When I call the queue, the
first member/agent phone rings. Great! I call it again, the second member/agent rings??
I thought that was the RRMemory strategy, but
it seems RoundRobin is also doing it.
Anyone know what I can do to my queues, in
order to force each call down the
ordering of my members
list?
_______________________________________________
--Bandwidth
and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options
visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
