If someone can point me in the right direction, I'll look into it.
I'm not a C programmer, but I *should* be able to find my way.
I'm looking at app_queue.c I see the strategies defined, but nothing
about how they are used. Is app_queue.c the file that does the
calling?
----- Original Message -----
*From:* Alessio Focardi <mailto:[EMAIL PROTECTED]>
*To:* Asterisk Users Mailing List - Non-Commercial Discussion
<mailto:[email protected]>
*Cc:* [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
*Sent:* Thursday, June 29, 2006 2:07 PM
*Subject:* Re: [Asterisk-Users] Call Queue NOT using
RoundRobin ?!?
Will you (or anyone else) be able to code this proposed
"circular"
or "linear" (what sounds more appropriate?) strategy and
submit it
for inclusion in HEAD ?
Should be pretty easy, unfortunately I have very few programming
skills.
Regards !
P.S.
here is a snippet from the wiki, whatever it means ! :)
roundrobin mode remembers the last agent it _started_ with for a
new call, and starts with the next agent in the list. If you have
three agents, the first call will go to agent 1->2->3, the next
call will go to 2->3->1, the next call will go to 3->2->1, etc.
rrmemory mode remembers the last agent it tried to _call_,
regardless of who it started with, so that the next call will go
the agent after the last one who answered. If you have three
agents and the first call rings 1->2 (and is answered), then the
next call will ring 3->1 (and is answered), then the next call
will ring 2->3->1, etc. For the first call, if agent 2
answered it
in roundrobin mode, they would still be the first agent for the
next call, but rrmemory mode will move past them.
On 6/29/06, *Aaron Paxson* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
The linear function helps me too. I've built an extensive
multi-queue technical support system strategy. Based on the
initial queue, ALL calls goes to Tier1 first. Then, if Tier1
does not get the call (on the phone/away from desk), Tier2
should get it, so on, and so forth.
In Tier1, the primary helpdesk technician (like your
receptionist idea) takes ALL calls (That's what they were
hired for). However, others can help out, if the pri
technician is on the phone.
Here's my question:
If roundrobin strategy remembers the last call made, and
sends
the next call to the next number (and this is by design),
then
why on earth was the RRMemory strategy created??
Thanks for your response, Alessio.
~~Aaron
----- Original Message -----
*From:* Alessio Focardi <mailto:[EMAIL PROTECTED]>
*To:* Asterisk Users Mailing List - Non-Commercial
Discussion <mailto:[email protected]>
*Cc:* [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
*Sent:* Thursday, June 29, 2006 1:31 PM
*Subject:* Re: [Asterisk-Users] Call Queue NOT using
RoundRobin ?!?
Welcome to my personal hell ! :)
I'have been discussing this previously on the list and
also with some digium staff: to my experience there is NO
way to archieve a linear distribution of calls from a
queue.
I mean
When a call comes in first member of the queue is ring,
then second, etc
Subsequent calls take the same path: first, second and
so on.
Someone has suggested to use "ringall" with penalties
(pretty esotic!) but also this is not working for the
purpose.
I was also told that "nobody wants that" (you insensitive
clod!) even if this call distribution seems pretty logic
in some case scenarios.
(hint: a receptionist is first member of a queue and
another person is the second ... receptionist goes for a
pee and magically calls are rerouted to the backup
operator after ringing to the first).
Hope you can find out something to share, maybe we can
also launch a "count us" initiative :)
Alessio Focardi
On 6/29/06, *Aaron Paxson* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
I have setup several Calling Queues, each setup with
RoundRobin strategy. When I call the queue, the
first member/agent phone rings. Great! I call it
again, the second member/agent rings??
I thought that was the RRMemory strategy, but it
seems
RoundRobin is also doing it.
Anyone know what I can do to my queues, in order to
force each call down the ordering of my members list?
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