My bad, sorry, one of those days.Change priority 4 on the ACD server to a Hangup and ignore what I said before about putting in priority 5. Put the macro call you had on the ACD server on the PBX server, and that should fix your problem. Since you're having the ACD server do a macro of it's own, it's not getting sent back directly to the PBX server.
Let me know how that works. Aaron On Fri, 24 Mar 2006, Douglas Garstang wrote:
Aaron. Uhm... yes. I thought you picked up on that. It's like this: PBX Server -> ACD Server(queue times out) -> VM Server I'd like it to go like this: PBX Server -> ACD Server(queue times out) -> PBX Server -> VM Server So, after the pbx server dials the acd server, and the queue times out, I wanted to have control returned to the pbx server where _it_ could dial the VM server, instead of the ACD server doing it. I thought you where doing something similar? Douglas.-----Original Message----- From: Aaron Daniel [mailto:[EMAIL PROTECTED] Sent: Friday, March 24, 2006 2:51 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Transferring a call with IAX Hhhmmm... I missed something... You're jumping from one calling server through a "callee" server, and then from there to another server for voicemail? Aaron On Fri, 24 Mar 2006, Douglas Garstang wrote:Thanks Aaron, but nope... that didn't do it. I put anexplicit hangup right after the Queue app on the ACD server, and I see this when it times out:Executing Hangup("IAX2/216.187.142.203:4569-2", "") in new stack However, the calling server never regained control. AhhhAsterisk a marvelous thing... I can see myself spending days on trying to get this to work.Doug-----Original Message----- From: Aaron Daniel [mailto:[EMAIL PROTECTED] Sent: Friday, March 24, 2006 1:43 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Transferring a call with IAX Heh, lots of voodoo... I've got a drawer full of dolls shaped like servers that we stick pins into when something's not working :) Anyway... um, let's see if I can piece this together, it's kinda scattered... A call comes from SCM2 (the secondary call server) and it starts looking for the phone with this: Dial(SIP/${info_forwardto},25); then using the DIALSTATUS, if it finds that it's in CHANUNAVAIL, it sends it to the primary server: case "CHANUNAVAIL": Dial(IAX2/asterisk:[EMAIL PROTECTED]/${info_forwardto},25,wW); &uvm(${ext}); Hangup; break; In order to keep the call compartmentalized, on SCM1, we've got: context from-scm2 { _4XXXX => { NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM ${CALLERIDNUM}); Dial(SIP/${EXTEN},20,wW); Hangup; }; _6XXXX => { NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM ${CALLERIDNUM}); Dial(SIP/${EXTEN},20,wW); Hangup; }; }; I think your problem is that the other server isn't hanging up the line when it runs out of the queue. Add this, and it shouldwork for you:exten => oe_custcare,5,Hangup Let me know if that works :) Aaron P.S. It's the same on both servers, just the server names are switched. Either server can be the primary. If you want it inextensions.conflanguage, let me know. On Fri, 24 Mar 2006, Douglas Garstang wrote:Aaron, That's not what I'm seeing. I'd like to know how your doing it. Here's what the calling system has: exten => 2944000,1,Dial(SIP/2944030,15,tr) exten => 2944000,2,Answer exten => 2944000,3,Wait,1 exten => 2944000,4,Playback(thank-you-for-calling) exten => 2944000,5,Playback(customer-service) exten =>2944000,6,Macro(DialIAX,acdserver1,oe_custcare,oneeighty_acd)and on the callee system(acd box) I have: exten => oe_custcare,1,Answer exten => oe_custcare,2,Queue(oe_custcare||||120) exten => oe_custcare,3,NoOP(QUEUE DONE) exten => oe_custcare,4,Macro(DialIAX,vmserver1,2944002,vmdeposit) and here's the Macro on the calling system: exten => s,1,Dial(IAX2/[EMAIL PROTECTED]/[EMAIL PROTECTED]) exten => s,2,Goto(s-${DIALSTATUS},1) exten => s-ANSWER,1,Goto(s-OK,1) exten => s-NOANSWER,1,Goto(s-ERROR,1) exten => s-CONGESTION,1,Goto(s-ERROR,1) exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1) exten => s-ERROR,1,Answer() exten => s-ERROR,2,Wait,1 exten => s-ERROR,3,Set(i=1) exten => s-ERROR,4,While($[${i} < 4]) exten => s-ERROR,5,Playback(cannot-complete-network-error) exten => s-ERROR,6,Playback(message-number) exten => s-ERROR,7,Playback(letters/o) exten => s-ERROR,8,Playback(letters/e) exten => s-ERROR,9,Playback(digits/9) exten => s-ERROR,10,Playback(digits/0) exten => s-ERROR,11,Playback(digits/0) exten => s-ERROR,12,Set(i=$[${i} + 1]) exten => s-ERROR,13,EndWhile exten => s-ERROR,14,Hangup() exten => s-OK,1,MacroExit The callee system executes the NoOP(QUEUE DONE) when thequeue times out, but does not return control to the calling system. I have to dial the VM server from the ACD box. I don't understand how that could work anyways. Once you've transferred the call, you've transferred it.What voodoo are you using? Doug.-- Aaron Daniel Computer Systems Technician Sam Houston State University [EMAIL PROTECTED] (936) 294-4198 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users_______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users-- Aaron Daniel Computer Systems Technician Sam Houston State University [EMAIL PROTECTED] (936) 294-4198 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users_______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
-- Aaron Daniel Computer Systems Technician Sam Houston State University [EMAIL PROTECTED] (936) 294-4198 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
