Aaron... I don't think that's it.
When I comment out the Macro call on the ACD server, the NoOP(QUEUE DONE) is
called, and that's where it stops. Without the macro being called on the ACD
server, control should return to the PBX server and it does not.
Here's what the caller has:
exten => 2944000,1,Dial(SIP/2944030,15,tr)
exten => 2944000,2,Answer
exten => 2944000,3,Wait,1
exten => 2944000,4,Playback(thank-you-for-calling)
exten => 2944000,5,Playback(customer-service)
exten => 2944000,6,Macro(DialIAX,acdserver1,oe_custcare,oneeighty_acd)
exten => 2944000,7,NoOp(CONTROL RETURNED) <-- this does NOT execute
and here's what the callee has:
exten => oe_custcare,1,Answer
exten => oe_custcare,2,Queue(oe_custcare||||120)
exten => oe_custcare,3,NoOP(QUEUE DONE) <-- this executes
exten => oe_custcare,4,Hangup <-- this also executes
and here's the caller's macro:
exten => s,1,Dial(IAX2/[EMAIL PROTECTED]/[EMAIL PROTECTED],25,wW)
exten => s,2,Goto(s-${DIALSTATUS},1)
exten => s-ANSWER,1,Goto(s-OK,1)
exten => s-NOANSWER,1,Goto(s-ERROR,1)
exten => s-CONGESTION,1,Goto(s-ERROR,1)
exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1)
exten => s-ERROR,1,Answer()
exten => s-ERROR,2,Wait,1
exten => s-ERROR,3,Set(i=1)
exten => s-ERROR,4,While($[${i} < 4])
exten => s-ERROR,5,Playback(cannot-complete-network-error)
exten => s-ERROR,6,Playback(message-number)
exten => s-ERROR,7,Playback(letters/o)
exten => s-ERROR,8,Playback(letters/e)
exten => s-ERROR,9,Playback(digits/9)
exten => s-ERROR,10,Playback(digits/0)
exten => s-ERROR,11,Playback(digits/0)
exten => s-ERROR,12,Set(i=$[${i} + 1])
exten => s-ERROR,13,EndWhile
exten => s-ERROR,14,Hangup()
exten => s-OK,1,MacroExit
... on callee:
-- Executing NoOp("IAX2/216.187.142.203:4569-5", "QUEUE DONE") in new stack
-- Executing Hangup("IAX2/216.187.142.203:4569-5", "") in new stack
... on the caller:
-- Hungup 'IAX2/acdserver1-3'
-----Original Message-----
From: Aaron Daniel [mailto:[EMAIL PROTECTED]
Sent: Friday, March 24, 2006 3:52 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Transferring a call with IAX
My bad, sorry, one of those days.
Change priority 4 on the ACD server to a Hangup and ignore
what I said
before about putting in priority 5. Put the macro call you
had on the ACD
server on the PBX server, and that should fix your problem.
Since you're
having the ACD server do a macro of it's own, it's not
getting sent back
directly to the PBX server.
Let me know how that works.
Aaron
On Fri, 24 Mar 2006, Douglas Garstang wrote:
Aaron.
Uhm... yes. I thought you picked up on that.
It's like this:
PBX Server -> ACD Server(queue times out) -> VM Server
I'd like it to go like this:
PBX Server -> ACD Server(queue times out) -> PBX Server -> VM Server
So, after the pbx server dials the acd server, and the
queue times out, I wanted to have control returned to the pbx
server where _it_ could dial the VM server, instead of the
ACD server doing it. I thought you where doing something similar?
Douglas.
-----Original Message-----
From: Aaron Daniel [mailto:[EMAIL PROTECTED]
Sent: Friday, March 24, 2006 2:51 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Transferring a call with IAX
Hhhmmm... I missed something... You're jumping from one
calling server
through a "callee" server, and then from there to another
server for
voicemail?
Aaron
On Fri, 24 Mar 2006, Douglas Garstang wrote:
Thanks Aaron, but nope... that didn't do it. I put an
explicit hangup right after the Queue app on the ACD server,
and I see this when it times out:
Executing Hangup("IAX2/216.187.142.203:4569-2", "") in new stack
However, the calling server never regained control. Ahhh
Asterisk a marvelous thing... I can see myself spending days
on trying to get this to work.
Doug
-----Original Message-----
From: Aaron Daniel [mailto:[EMAIL PROTECTED]
Sent: Friday, March 24, 2006 1:43 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Transferring a call with IAX
Heh, lots of voodoo... I've got a drawer full of dolls shaped
like servers
that we stick pins into when something's not working :)
Anyway... um, let's see if I can piece this together, it's kinda
scattered...
A call comes from SCM2 (the secondary call server) and it
starts looking
for the phone with this:
Dial(SIP/${info_forwardto},25);
then using the DIALSTATUS, if it finds that it's in
CHANUNAVAIL, it sends
it to the primary server:
case "CHANUNAVAIL":
Dial(IAX2/asterisk:[EMAIL PROTECTED]/${info_forwardto},25,wW);
&uvm(${ext});
Hangup;
break;
In order to keep the call compartmentalized, on SCM1, we've got:
context from-scm2 {
_4XXXX => {
NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM
${CALLERIDNUM});
Dial(SIP/${EXTEN},20,wW);
Hangup;
};
_6XXXX => {
NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM
${CALLERIDNUM});
Dial(SIP/${EXTEN},20,wW);
Hangup;
};
};
I think your problem is that the other server isn't hanging
up the line
when it runs out of the queue. Add this, and it should
work for you:
exten => oe_custcare,5,Hangup
Let me know if that works :)
Aaron
P.S. It's the same on both servers, just the server names are
switched.
Either server can be the primary. If you want it in
extensions.conf
language, let me know.
On Fri, 24 Mar 2006, Douglas Garstang wrote:
Aaron,
That's not what I'm seeing. I'd like to know how your doing it.
Here's what the calling system has:
exten => 2944000,1,Dial(SIP/2944030,15,tr)
exten => 2944000,2,Answer
exten => 2944000,3,Wait,1
exten => 2944000,4,Playback(thank-you-for-calling)
exten => 2944000,5,Playback(customer-service)
exten =>
2944000,6,Macro(DialIAX,acdserver1,oe_custcare,oneeighty_acd)
and on the callee system(acd box) I have:
exten => oe_custcare,1,Answer
exten => oe_custcare,2,Queue(oe_custcare||||120)
exten => oe_custcare,3,NoOP(QUEUE DONE)
exten =>
oe_custcare,4,Macro(DialIAX,vmserver1,2944002,vmdeposit)
and here's the Macro on the calling system:
exten => s,1,Dial(IAX2/[EMAIL PROTECTED]/[EMAIL PROTECTED])
exten => s,2,Goto(s-${DIALSTATUS},1)
exten => s-ANSWER,1,Goto(s-OK,1)
exten => s-NOANSWER,1,Goto(s-ERROR,1)
exten => s-CONGESTION,1,Goto(s-ERROR,1)
exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1)
exten => s-ERROR,1,Answer()
exten => s-ERROR,2,Wait,1
exten => s-ERROR,3,Set(i=1)
exten => s-ERROR,4,While($[${i} < 4])
exten => s-ERROR,5,Playback(cannot-complete-network-error)
exten => s-ERROR,6,Playback(message-number)
exten => s-ERROR,7,Playback(letters/o)
exten => s-ERROR,8,Playback(letters/e)
exten => s-ERROR,9,Playback(digits/9)
exten => s-ERROR,10,Playback(digits/0)
exten => s-ERROR,11,Playback(digits/0)
exten => s-ERROR,12,Set(i=$[${i} + 1])
exten => s-ERROR,13,EndWhile
exten => s-ERROR,14,Hangup()
exten => s-OK,1,MacroExit
The callee system executes the NoOP(QUEUE DONE) when the
queue times out, but does not return control to the calling
system. I have to dial the VM server from the ACD box. I
don't understand how that could work anyways. Once you've
transferred the call, you've transferred it.
What voodoo are you using?
Doug.
--
Aaron Daniel
Computer Systems Technician
Sam Houston State University
[EMAIL PROTECTED]
(936) 294-4198
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Aaron Daniel
Computer Systems Technician
Sam Houston State University
[EMAIL PROTECTED]
(936) 294-4198
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--
Aaron Daniel
Computer Systems Technician
Sam Houston State University
[EMAIL PROTECTED]
(936) 294-4198
_______________________________________________
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Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
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