Look for the option of attended transfer.

On 1/6/06, Michael Sampson <[EMAIL PROTECTED]> wrote:
> With our current pbx system, a call comes in from the PSTN to the
> receptionist. She then hits flash, which puts the caller on hold, calls
> my extension, says "so and so is on the phone for you", I say "ok put
> him through", she hangs up and I am connected to the caller.
>
> With [EMAIL PROTECTED] I can it # then the extension to transfer to and it
> will ring there. But is there a simple way to announce the call before
> you transfer it. If not, does anyone have any good work arounds for this.
>
> --
> Michael Sampson
> Information Systems Manager
> Customer Contact Services
> [EMAIL PROTECTED]
> 952-936-4000
>
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