Michiel van Baak wrote:
On 10:22, Wed 31 Aug 05, Eric Skippy Hope wrote:
Hi all,
We've got a department that has 5 phones using a * 1.0.9 box. They need
to have an extension that rings all 5 phones at the same time. Getting
all of the phones to ring isn't a problem, but they are running into a
problem with the phones ringing in their ears when they are already on a
call.
Example:
Caller one calls the queue, all of the phones rings, and employee one
picks up.
Caller two calls the queue, all of the phones ring including the one
that Employee one is talking on, and both Caller one and Employee one
are distracted.
We're locked into using the current softphones, and there doesn't seem
to be a way to limit them to just one line.
We've tried both a true queue with the strategy set to ringall and just
having the exten => Dial(SIP/ext1&SIP/ext2&etc). We also tried using
SetGroup and CheckGroup(1), but that resulted in only one call reaching
the phones at a time, even though the other 4 were free.
What we really want to have happen is for all 5 phones to ring at once,
except the ones that are already in use. It seems like there should be
an easy way to do this, but I'm not seeing it. Anyone got any hints?
If the phones are SIP you can try incoming-limit in the
sip.conf entry.
For the new CVS version this has changed to call-limit I
think.
We're using 1.0.9 and the powers that be are wary of moving beyond
stable. If I'm reading the wiki correctly, incominglimit is to limit
the calls coming _from_ the extension and coming into the server, and
outgoinglimit is commented out in the source code. The recomendation is
to use SetGroup and CheckGroup for this, but they don't work correctly
when ringing multiple lines.
I'd be happy to loop through all of the possible extensions, check each
one to see if it has a call, and if not put into a variable to be dialed
at the end, but how do I tell if an extension is involved in a call?
Skippy
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