I just want to thank you very much PJ Welsh for saying something I have wanted to say. 
 And your right this is suppose to be the place to get help.  I am new to Asterisk and 
I am learning the hard way.  There have been some people here thinking that we are all 
programers or 100% Linux types.  The list said user's.  I am a user of the system I 
got this system installed and it's hard to configure it all!  I am learning but there 
is no real help file!  Some of us are using this system in the real world and would 
like help with it!  It's not a toy.  The only way that this system will grow is with 
good support!  And at present it's very hard to get support or there is no support! I 
can see the future is going to be with something like Asterisk why not let it be 
Asterisk.   

Again thank you for your comments.

---------- Original Message ----------------------------------
From: PJ Welsh <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Thu, 18 Sep 2003 14:17:17 -0500

>I have to defend us newbies on this.
>
>This environment does not facilitate sequential knowledge building! Based on my entry 
>to Asterisk, I should have already known 
>T1/E1/VOIP/SIP/FreeWorld/H.232/X100P/PBX/FXO/FXS/channel bank etc you get the idea 
>(still trying to figure out "skinny"...cisco something, I know). Heck, I'm struggling 
>to get a grip on what and how to use/confiure SIP for linux and keep my hair. 
>
>You don't start off with a prerequisite of knowledge to join like a class/school. You 
>don't have the you-must-have-asterisk-101-before going to asterisk-102 before you can 
>join this list. You have a forum that is GENERAL.
>
>I would like to a better effort to provide a more sensible way to start helping us 
>newbies. I have to say that the Digium handbook helped a little, but not much. I have 
>googled till I couldn't see straight. I just don't yet have the "big picture" that 
>most of you do. I couldn't even tell you if I need a channel bank or a channel 
>changer ;) at this point.
>
>A group of you seem to expect people to have a knowledge base that allows for 
>entering keywords to google. I don't know those keywords. You know the context to 
>search for when someone says I'm having a problem with insert-thing-here.
>
>Instead of the usual, "Search the archives". It would be more helpfull to give a hint 
>on what to search for. I could search for SIP and get back several hundred "answers". 
>Then I have to figure out where that answer lies in the series of possible answers. 
>Then I have to somehow figure out if it works.
>
>As most of you teachers (past and present) should know, not all of us learn the same. 
>Some people just "get" written material. Some NEED the "spoon" to make it to the next 
>level. Some need the hands-on experience and other's just can't learn any more than 
>they have already know(those people are not likely on this list, however).
>
>You do realize that the http://www.asterisk.org/index.php?menu=support lists the 
>mailing list first for support, don't you. In fact, you have to go to the second page 
>before you even see the google reference. More a few people tend to look for the 
>FIRST way to get help not ALL ways to get help...
>
><flame suit on>
>
>
>On Thu, Sep 18, 2003 at 08:31:59PM +0200, Dave Cotton wrote:
>...
>> Absolutely agree with you Steve.  I left teachers training college in
>> 1970. I shock some teachers when I said that in all the years since I
>> haven't taught anyone anything. I've just enabled them to learn.
>> The problem is that in most national education systems the teacher is
>> expected to provide the answers to pass some test at the end of the
>> course. Thinking is not part of the curriculum.
>> -- 
>> Dave Cotton <[EMAIL PROTECTED]>
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>
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