> On March 24, 2015, 10:41 p.m., rnewton wrote: > > Tested with 4488, only a few modifications made. Emailed you a diff with > > the changes and external extensions.
When testing this patch with 4488 I ran through the following tests: *patch1 - internal stuff* internal user to internal user (audio): PASS internal user to internal user (voicemail-unavail): PASS internal user to internal user (voicemail-busy): PASS internal user can check voicemail: PASS deskphone displays MWI indication: PASS *patch2 - outside connectivity* registration to ITSP(DCS) comes up: PASS internal user dials out ITSP with 7 digit number: PASS internal user dials out ITSP with 10 digit number: PASS internal user dials out ITSP with 10+1 digit number: PASS internal user dials main IVR internally: PASS restricted number patterns work successfully: PASS inbound calls reach the main IVR: PASS external user can reach external voicemail feature via DID: PASS external users can dial internal users directly via DID match: PASS *patch3 - queues with external and internal access* sales queue reached internally: PASS externally: PASS sales queue rings Terry, Garnet and Franny in ring-all: PASS customer advocate queue reached internally: PASS externally: PASS customer advocate Queue rings Maria, Dusty and Tommie in ring-all: PASS *patch4 - conferences* employee conference can be dialed by internal users: PASS at least two parties in employee conference with audio: PASS customer conference can be dialed into by internal user and transfer in external users: PASS at least two parties, including an external party in customer conference with audio: PASS *ALL PATCHES COMBINED* All IVR options go to the correct feature/extension: PASS CDR Master.csv does not record any intra-office calls: PASS CDR Master.csv records calls to/from the ITSP account: PASS - rnewton ----------------------------------------------------------- This is an automatically generated e-mail. To reply, visit: https://reviewboard.asterisk.org/r/4503/#review14825 ----------------------------------------------------------- On March 16, 2015, 3:37 p.m., Jonathan Rose wrote: > > ----------------------------------------------------------- > This is an automatically generated e-mail. To reply, visit: > https://reviewboard.asterisk.org/r/4503/ > ----------------------------------------------------------- > > (Updated March 16, 2015, 3:37 p.m.) > > > Review request for Asterisk Developers. > > > Repository: Asterisk > > > Description > ------- > > As described on the wiki at: > > > The Sales Queue may be reached externally by dialing 256-555-1200, or > > internally by dialing 1200. > > The Customer Experience Queue may be reached externally by dialing > > 256-555-1250, or internally by dialing 1250. > > > Sales Queue > > Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all > > fashion > > If no one answers a call to the Sales Queue after 5 minutes, the caller > > should be directed > > to the Operator so that the Operator can take a message and have a Sales > > person contact the > > caller at a later time. > > > Customer Advocate Queue > > Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in > > ring-all > > fashion. If no one answers a call to the Customer Advocate queue after 20 > > minutes, the > > caller should be directed to the Operator so that the Operator can take a > > message and > > have a Customer Advocate contact the caller at a later time. > > NOTE: This review is accidentally against trunk, but the patch is perfectly > portable, so that shouldn't be a problem. > > NOTE 2: External extensions for the queues still need to be added since the > outside connectivity patch hasn't been merged yet > https://reviewboard.asterisk.org/r/4488/diff/#index_header > > > Diffs > ----- > > /trunk/configs/basic-pbx/queues.conf PRE-CREATION > /trunk/configs/basic-pbx/modules.conf 432443 > /trunk/configs/basic-pbx/extensions.conf 432443 > > Diff: https://reviewboard.asterisk.org/r/4503/diff/ > > > Testing > ------- > > Had some phones register as agents in the queues as well as the operator, > made sure the queue members were dialed in ring-all fashion and that the > timeouts occurred and the operator was dialed as expected. > > > Thanks, > > Jonathan Rose > >
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