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Review request for Asterisk Developers. Repository: Asterisk Description ------- As described on the wiki at: > The Sales Queue may be reached externally by dialing 256-555-1200, or > internally by dialing 1200. > The Customer Experience Queue may be reached externally by dialing > 256-555-1250, or internally by dialing 1250. > Sales Queue > Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all > fashion > If no one answers a call to the Sales Queue after 5 minutes, the caller > should be directed > to the Operator so that the Operator can take a message and have a Sales > person contact the > caller at a later time. > Customer Advocate Queue > Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in > ring-all > fashion. If no one answers a call to the Customer Advocate queue after 20 > minutes, the > caller should be directed to the Operator so that the Operator can take a > message and > have a Customer Advocate contact the caller at a later time. NOTE: This review is accidentally against trunk, but the patch is perfectly portable, so that shouldn't be a problem. NOTE 2: External extensions for the queues still need to be added since the outside connectivity patch hasn't been merged yet https://reviewboard.asterisk.org/r/4488/diff/#index_header Diffs ----- /trunk/configs/basic-pbx/queues.conf PRE-CREATION /trunk/configs/basic-pbx/modules.conf 432443 /trunk/configs/basic-pbx/extensions.conf 432443 Diff: https://reviewboard.asterisk.org/r/4503/diff/ Testing ------- Had some phones register as agents in the queues as well as the operator, made sure the queue members were dialed in ring-all fashion and that the timeouts occurred and the operator was dialed as expected. Thanks, Jonathan Rose
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