On 9/24/2019 9:25 AM, K Post wrote:
Our users got a CEO spoofing email from a Gmail address. One user
replied, whitelisting the gmail address. All is reported, now I just
want to remove the address from the whitelist.
I can't get the address out of the whitelist. I've got no idea why.
I've done stuff like this for more than a decade on a regular basis.
Have I gone mad, is something corrupted? I'm stuck.
I did a verify first and got:
[email protected] <mailto:[email protected]> Whitelisted
[email protected] <mailto:[email protected]>,@OurCharity.org
personal Whitelisted
[email protected] <mailto:[email protected]>,[email protected]
personal Whitelisted
I admit it took me a bit to find what you're talking about - because I
don't use the "Lists" screen. Instead - I generally use the "Address
Actions" screen. If you know it and have already tried it then ignore
the paragraph.
Try opening the Address Actions, typing "[email protected]" into the
field, and press <TAB>. Regardless of what appears in the matches below
- click the drop down and review the available actions. If you see,
"Remove from Whitelist" it's still there - try submitting from this
screen. If you see "Add to Whitelist" - the entry was deleted previously.
I'm curious as to the results of the above.
--
Daniel
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